Semone Martin
EDEN,NC
Summary
Skilled Picking Lead with background in managing and coordinating warehouse operations. Experience includes overseeing picking and packing processes, ensuring accuracy of inventory, and maintaining high standards of safety protocols. Strengths lie in strong leadership capabilities, exceptional organization skills, and proficiency in various warehouse management systems. Proven ability to improve efficiency and productivity in previous employment roles.
Overview
8
8
years of professional experience
Work History
Picking Lead
Gildan Activewear
Eden, North Carolina
05.2026 - 08.2026
- Supervised daily picking operations to ensure efficiency and accuracy.
- Oversaw daily operations of picking team, ensuring team met productivity and accuracy goals.
- Trained team members on proper picking techniques and safety protocols.
- Implemented best practices that enhanced workflow and minimized picking errors.
- Coordinated with shipping teams to optimize order fulfillment processes and improve delivery timelines.
- Monitored inventory levels and reported discrepancies to management.
- Communicated effectively with team members to resolve operational issues.
Customer Service Representative
Teleperformance
Greensboro, NC
02.2023 - 01.2026
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and troubleshooting assistance to enhance customer experience.
- Managed customer inquiries through phone, email, and chat support channels.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Result CX
Martinsville, Virginia
06.2019 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Provided product information and troubleshooting assistance to enhance customer experience.
- Managed customer inquiries through phone, email, and chat support channels.
- Documented customer interactions accurately in the CRM system for future reference.
Caregiver
Team Nurse
06.2018 - 09.2020
- Assisted clients with daily living activities and personal care.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Developed strong relationships with clients to enhance comfort and trust.
- Coordinated transportation for clients to medical appointments and errands.
- Maintained a clean and safe environment in client homes or facilities.
- Supported bathing, dressing and personal care needs.
- Provided companionship and emotional support to improve client well-being.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
Martinsville High School
Martinsville, VirginiaSkills
- Team supervision
- Picking operations
- Inventory management
- Order fulfillment
- Safety protocols
- Workflow optimization
- Relationship building
- Training development
- Stock control
- Shipping coordination
- Workplace cleanliness
- Barcode scanning
- Workload prioritization
- Team collaboration
- Order ticket reading
- Product Inspections
- RFID scanning
- Warehouse safety
- Shipment preparation
- Work order processing
- Stock replenishment
- Forklift operation
- Quality control
- Labeling and tagging
- Packing accuracy
Timeline
Picking Lead
Gildan Activewear
05.2026 - 08.2026
Customer Service Representative
Teleperformance
02.2023 - 01.2026
Customer Service Representative
Result CX
06.2019 - 09.2023
Caregiver
Team Nurse
06.2018 - 09.2020
Martinsville High School