Semra Onsal
Mountain View,United States
Summary
Dedicated and customer-focused banking professional with extensive experience as both a Bank Teller and a Personal Banker. Proven ability to deliver high-quality service while ensuring operational accuracy and efficiency. Skilled in financial transactions, problem-solving, and customer relationship building. Thrives in fast-paced, dynamic environments and is committed to continuous learning and professional development.
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
11
11
years of professional experience
Work History
Food Server
Gyro Express
07.2017 - 10.2021
- Delivered high-quality service to 100+ customers daily in a fast-paced restaurant
- Managed food preparation and served 500+ meals weekly
- Trained and mentored 3 new hires
- Reduced stockouts by 30% through inventory management
- Passed health inspections and internal audits with zero violations
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Personal Banker
Şekerbank T.A.Ş.
07.2014 - 03.2015
- Opened and managed 150+ accounts and processed over ₺2.5M in loan applications
- Increased product penetration by 15% through cross-selling
- Provided guidance to 30+ clients weekly
- Exceeded monthly sales and service goals; praised for attention to detail
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Bank Teller
QNB Türkiye
08.2010 - 06.2014
- Handled daily financial transactions and promoted banking products
- Ensured accuracy in cash handling and identity verification
- Assisted with account openings, loan applications, and foreign currency
- Maintained compliance with security and audit procedures
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Education
Bachelor's Degree - Faculty of Business Administration
Anadolu University
06.2013
Bachelor's Degree - Accounting
Çanakkale Onsekiz Mart University
06.2010
Skills
- Core Banking
- Team Training
- Sales Techniques
- Problem Solving
- Stress Management
- Teamwork
- Customer Service
- Inventory Management
- Customer Experience
- Customer Satisfaction
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Client relationship management
- Positive attitude
- Sales expertise
- Relationship building and management
- Transaction processing
- Listening and comprehension
- Data entry efficiency
Timeline
Food Server
Gyro Express
07.2017 - 10.2021
Personal Banker
Şekerbank T.A.Ş.
07.2014 - 03.2015
Bank Teller
QNB Türkiye
08.2010 - 06.2014
Bachelor's Degree - Accounting
Çanakkale Onsekiz Mart University
Bachelor's Degree - Faculty of Business Administration
Anadolu University
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