Sena Harlley
Brooklyn Park,MD
Summary
Experienced Administrative Specialist with 10+ years’ experience who is extremely adept at Telecom/Voice systems Support, administrative functions, and support of Information Technology Dependent Applications/Systems. Expertise in the implementation, analysis, optimization, troubleshooting and documentation of Voice Systems UC Client. Phone Application Support VOIP, E-faxing services. Provide hands-on technical know-how for Disaster Recovery, Ticket system remedy, and Service Now. Organized, dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Officer III
Department of Environment OIMT
10.2018 - Current
- Coordinate and carry out administrative and various software administrator functions for the Department's Office of Information Management and Technology Services (OIMT)
- Serving as the Telecom coordinator for the MDE and liaison between MDE and DoIT.
- Providing executive level coordination for some Departmental activities
- Monitoring the budget, preparing purchase orders in FMIS, handling mail, and coordinating the department's Docuware, E-Fax, and telecom needs to include usage and invoicing
- Provides triage support and some in-house training of MDE personnel Department-wide, in the use of MDE specific applications (Docuware, ETS, LRCA, Retarus -Electronic Faxing, UC Client Phone application and BCT applications etc.)
- Functions include periodically assessing the Department-wide need for training classes; coordination of class scheduling and attendance; ensuring that training facilities are available and ready for classes; and allocating costs to participating units.
- Maintains accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Intranet support: Updating and posting information on MDE's intranet as needed
- Audio Visual support as requested which can include virtual meetings and on site conference assistance
- Ensuring that all service calls are properly documented within the Service desk ticket and system and that user communications occur within the system.
- Inventory Control Point of Contact for OIMT department
- Assists with location and decommission of equipment when no longer used.
Administrative Specialist I
Department of Environment ARMA
10.2013 - 01.2018
- Invoicing & Receipts: On average, 40 invoices are issued monthly
- Using TEMPO, the Department-wide permitting database, I prepare requests for invoices and submit them to the Office of operational Services (OOS)
- I prepare cover letters for invoices for Program Administrator’s signature, processing invoices for mailing and mail invoices 60 days before due date per State regulations
- I Documents fee receipts on logs and Databases, Determines if receipts are for General Permits to construct or operate and separate documentation as necessary
- Provides requested information to Air Quality Permits staff regarding specific permit applications, issued permits, fees, and other data
- Handles confidential information regarding Federal Tax ID Numbers and Social Security Numbers
- Enters and manipulates data and information in word processing, spreadsheet, and database applications by creating word processing templates and form letters, macros, functions, tables, queries, and reports
- May also implement modifications, run systems tests and enter the most complex sets of data.
Administrative Specialist I
Department of the Environment OSA
08.2012 - 10.2013
- Types various reports, correspondence, labels, directions, and minutes from handwritten drafts or records and proofreads typewritten work
- Answer incoming telephone inquiries, screens and directs telephone calls received in the office
- When requested, arranges and coordinates appointments for the OSA Director via personal or telephone contact and confirms meetings via e-mail or memo
- Prepares and distributes quarterly long-distance telephone reports via memorandum, and maintains telephone logs via excel spread sheets
- Upkeeps and purges filing systems
- Acts as backup for overseeing the conference room schedule and facilitating cancellation or confirmation of reservations
- Provides receptionist relief for front-desk personnel
- Assists in developing the training schedule and course content
- Schedules meetings
- Maintains all confidential files
- Provides administrative support and assists with program management issues
- Prepares and assembles presentations for training
- Participates in meetings with non-selected program candidates as a second person to insure objectivity.
Education
Bachelor of Science in Hospitality Management - Department of Business Administration
Morgan State University
01.2008
Skills
- Computer Skills -Working knowledge of Outlook, Word, Excel, Publisher and PowerPoint
- Calendar Management
- Working knowledge of audio-Visual conferencing (Rally System) and PABX management
- Typing speed: 28 WPM
- Working knowledge of TEMPO software
- Working Knowledge of MDE professional Permit and License Suspension Application
- Working knowledge of FMIS procurement database
- Demonstrated written and oral communication skills
- Proven ability to work unsupervised
- Excellent at working under pressure
- Documentation and Control
- Budget Adherence
- Database Administration
- Account Reconciliation
- Inventory Management
- Attention to Detail
- Effective Communication
- Data Entry
- Invoice Processing
- Clerical Support
- Scheduling
- Spreadsheet Management
Certification
- Manager Development Training Certificate, 2008
- Supervisory Level Module Training Certificate, 2008
Timeline
Administrative Officer III
Department of Environment OIMT
10.2018 - Current
Administrative Specialist I
Department of Environment ARMA
10.2013 - 01.2018
Administrative Specialist I
Department of the Environment OSA
08.2012 - 10.2013
Bachelor of Science in Hospitality Management - Department of Business Administration
Morgan State University
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