Sena Hodzic
St Louis,MO
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank Of America
01.2020 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
Assistant Administrative Assistant
Tom Thumb Food And Pharmacy
08.2018 - 05.2019
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
- Complete work schedules, manage calender , and arrange appointments.
- Collect, count and disburse money , do basic bookkeeping.
- Explain company personnel policies, benefits, and procedures to employees or job applicants.
- Record data for each employee, including information such as addresses,weekly earnings,absences,amount of sales or production,supervisory reports on performances, and dates of and reasons for terminations.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Sr. Credit Analyst
Discover Financial
03.2018 - 08.2018
- Evaluated customer credit data to determine level of risk involved in money lending.
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
- Placed customer accounts on hold due to past due payments.
- Contacted customers and requested financial documentation.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Complied with internal controls and government regulations.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
Personal Banker
Bank Of Utah
01.2016 - 03.2018
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
Cash Office Clerk
Tom Thumb Food And Pharmacy
11.2015 - 11.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
SSC Nedzad Ibrasimovic
Ilijas, Bosnia And Hercegovina05.2014
Skills
- Relationship Building and Management
- Customer Service-Oriented
- Banking
- Cash Handling
- Problem Solving
- Team Collaboration
- Fluent in Croatian
Languages
Croatian
Native or Bilingual
Timeline
Relationship Banker
Bank Of America
01.2020 - Current
Assistant Administrative Assistant
Tom Thumb Food And Pharmacy
08.2018 - 05.2019
Sr. Credit Analyst
Discover Financial
03.2018 - 08.2018
Personal Banker
Bank Of Utah
01.2016 - 03.2018
Cash Office Clerk
Tom Thumb Food And Pharmacy
11.2015 - 11.2016
High School Diploma -
SSC Nedzad Ibrasimovic
Similar Profiles
Daniel NavaDaniel Nava
Lead Operations Representative at Bank of AmericaLead Operations Representative at Bank of America
Jessica CataldoJessica Cataldo
Senior Delivery Lead at Bank of AmericaSenior Delivery Lead at Bank of America
Alaizsa ParkerAlaizsa Parker
Fraud Analyst at Bank of AmericaFraud Analyst at Bank of America
JAIME CORONA HERNANDEZJAIME CORONA HERNANDEZ
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Sydney HalbachSydney Halbach
CCMA at Barnes Jewish HospitalCCMA at Barnes Jewish Hospital