Summary
Overview
Work History
Education
Skills
Timeline
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Senada Telic

Staten Island,NY

Summary

Proactive, customer-orientated executive leader with expertise in banking, lending, and financing. Involved in the Empower Committee and Branch Manager Advisory Council. Customer-oriented professional with the aptitude to swiftly take on new challenges. 2019 led me to developing Small Business Specialists across the NY/NJ Region while overseeing the growth of small business deposit. The unforeseen challenges brought upon by Covid-19 quickly expanded my role specifications, working behind the scenes to secure PPP loan funds for thousands of Business customers. Having the opportunity to step in and make a difference in a high-pressured environment was not only fulfilling but brought upon the desire to take on a new role. I strive for the opportunity to take my professional career in a new direction where I am confident, I will adapt and excel.

Overview

26
26
years of professional experience

Work History

AVP Senior Associate CBB Enablement

Santander Bank Us
08.2023 - Current
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Established policies and procedures that improved operational efficiency within the organization.
  • Negotiated contracts with suppliers, securing favorable terms and conditions for the company''s benefit.
  • Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
  • Established and directed successful programs focused on Area.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Branch MANAGER

Santander
01.2012 - Current
  • Effectively manage team to achieve set goals in all major sales campaigns as a branch manager (measured by deposit, credit, investment, and fee-based solutions growth)
  • Responsible for the overall sales and operational results of the branch
  • Led by example in attaining individual sales goal, achieving excellent customer service levels, and upholding operational standards
  • Created cohesive team atmosphere and coached team to drive positive sales results and high customer service scores
  • Represent the bank in the community and proactively seek new client relationships- individuals and businesses
  • Maintained an operationally sound branch
  • Monitored the overall branch and staff performance
  • Assured all regulatory and compliance requirements were adhered to, including anti-money laundering
  • Manage small business lending, net consumer, business growth needs

SBS Wholesaler

Santander
01.2019 - 01.2020
  • Provide direct leadership and support of a comprehensive SBS program across Tri state metro NY/NJ region, oversee the growth and performance of small business deposit, credit, treasury management, and portfolio management
  • Develop, mentor, and supervise team of Small Business Specialists through 1:1 coaching, job shadowing, and individualized training supports
  • Work directly with senior leadership to include District Executives, Region President, Business Banking Department, and ensure attainment of regional sales goals
  • Strengthen existing customer relationships while actively identifying new customer segments, implement lead generation strategies, sales processes, customer service, and relationship management practices
  • Identify training gaps across region and coordinate appropriate performance development/training programs
  • Lead credit pipeline management

Senior Training specialist

JP Morgan Chase
01.2011 - 01.2012
  • Facilitated consumer licensing courses for new hire bankers
  • These courses covered multiple areas including compliance and sales behavior
  • Researched and followed banking and lending changes and trends

Sales Manager

JP Morgan Chase
01.2009 - 01.2011
  • Coached and trained personal bankers to assist them in reaching sales goals
  • Ensured personal bankers exceeded customer service expectations of both new and existing customers
  • Managed a team of bankers and the branch staff
  • Collaborated with branch manager to assist in year-over-year growth goals being met and exceeded

Personal banker

JP Morgan Chase
01.2005 - 01.2009
  • Presented customers with services and products according to their banking needs
  • Thorough understanding of all product offerings to be able to recommend correct products to meet customer’s needs
  • Cultivated and maintained new and existing customer relationships

Sales assistant

Grayson financial
01.1999 - 01.2005
  • Designated liaison between clients and Senior Vice President of Investments
  • Provided customer service and satisfaction handling inquiries and other tasks as needed
  • Opened and maintained new accounts and additional documentation
  • Maintained all phases of office activity, including bookkeeping
  • Analyzed daily transactions of brokers assuring compliance and regulations
  • Exposed to domestic and foreign equities, domestic fixed income, and municipal and corporate bonds

Education

certification - medical assistant

mandel school of allied health
New York, NY

COLLEGE OF STATEN ISLAND

Skills

  • Effective Management Skills
  • Sales and Banking
  • Finance and Consumer Lending
  • Branch Banking
  • Microsoft Word and Excel
  • Domestic and Foreign Equities
  • Strong Communication Skills
  • Efficient Customer Service

Timeline

AVP Senior Associate CBB Enablement

Santander Bank Us
08.2023 - Current

SBS Wholesaler

Santander
01.2019 - 01.2020

Branch MANAGER

Santander
01.2012 - Current

Senior Training specialist

JP Morgan Chase
01.2011 - 01.2012

Sales Manager

JP Morgan Chase
01.2009 - 01.2011

Personal banker

JP Morgan Chase
01.2005 - 01.2009

Sales assistant

Grayson financial
01.1999 - 01.2005

certification - medical assistant

mandel school of allied health

COLLEGE OF STATEN ISLAND

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Senada Telic