sena fidelia Djakpo
Jamaica,Queens
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
SECURITY GUARD
Volunteer Work
Brooklyn , NY
11.2023 - Current
- Eight hour pre-assignment training course for security guard
- Sixteen hours on-the-job training course for security guard's
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events such as concerts and conferences.
- Provided customer service assistance to staff and visitors in a professional manner.
- Secure and maintain the safety of the guest
ADMINTRATOR ASSISTANT (TEMPOARY)
RECORA
Manhattan, NY
12.2022 - 01.2023
- Manage data in spreadsheets and reports
- Keep records and reports up to date
- Help maintain the budget plan
- Organize and schedule meetings and events
- Supervise other staff and delegate responsibilities
- Handle technical issues in their area of expertise
- Carry out clerical duties, including answering phones and preparing documents.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
CREW LEADER
JFK AIRPORT
Queens, NY
04.2022 - 11.2022
- Provides exceptional and quality guest service
- Handles guest complaints and questions professionally and efficiently
- Manages daily operation to ensure things are going smoothly and associates are performing at high level of productivity
- Trains associates in many areas including high quality guest service, prepare high quality food, and various administrative tasks.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Established and maintained professional working relationships with employees.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Trained new hires on job duties, safety protocols, and company policies.
- Managed multiple employees in various job tasks throughout phases of project completion.
Check In AGENT
JFK airport
Queens, NY
08.2021 - 03.2022
- Greeted customers and provided assistance in completing check-in procedures.
- Verified customer identification documents and travel itineraries.
- Make sure passengers have the right documents to travel.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Assist passengers who may have missed connecting flight.
- Provided wheelchair service for disabled passengers when needed.
- Assisted customers with baggage handling, including providing directions to the appropriate baggage claim areas.
- Followed up on lost luggage inquiries from customers promptly.
Crew member
DUNKINN DONUTS
07.2019 - 08.2019
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provide customers with preparation timelines.
- Ensure that all orders are timely prepared and handed over to customers.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Adhered to health department regulations regarding food handling procedures.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
High School Diploma -
Benjamin Franklin High school for finance and information
06.2021
Skills
- Communication
- Microsoft Office
- Phone Etiquette
- Decision making
- English fluency
- Bilingual (French)
- Relationship Management
- Security operations
- Vigilant and watchful
- Relationship building and management
- Radio communication
- Customer Service
- Excellent Communication
Timeline
SECURITY GUARD
Volunteer Work
11.2023 - Current
ADMINTRATOR ASSISTANT (TEMPOARY)
RECORA
12.2022 - 01.2023
CREW LEADER
JFK AIRPORT
04.2022 - 11.2022
Check In AGENT
JFK airport
08.2021 - 03.2022
Crew member
DUNKINN DONUTS
07.2019 - 08.2019
High School Diploma -
Benjamin Franklin High school for finance and information
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