Senaida Cardenas
Las Vegas
Overview
13
13
years of professional experience
Work History
Guest Room Attendant
Wynn Las Vegas
04.2024 - Current
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to confirm adherence to department standards.
- Reported damages, disturbances and shortcomings to supervisor.
- Contributed to the achievement of department goals by consistently meeting or exceeding assigned quotas for daily cleanings.
- Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
GUEST ROOM Attendant
Resorts World Genting
02.2022 - Current
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Maintained linen cart so that it was neat and organized.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Guest Room Attendant
Trump International Hotel Las Vegas
05.2023 - 03.2024
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to confirm adherence to department standards.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
Front Desk Receptionist
Nevada Health Centers
08.2022 - 06.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
Guest Room Attendant
Flamingo Hotel And Casino
02.2018 - 03.2021
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Maintained linen cart so that it was neat and organized.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Guest Room Attendant
New York New York Casino
07.2014 - 03.2015
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
Customer Service Associate
Marshalls
04.2012 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NV05-2027
Adult Educations
01.2022
Skills
- Housekeeping knowledge
- Reliability and punctuality
- Safety awareness
- Detail-oriented
- Customer service
- Filing
- Document management
- Time management
- Listening skills
- Cash handling
- Work prioritization
- Documentation
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Guest Room Attendant
Wynn Las Vegas
04.2024 - Current
Guest Room Attendant
Trump International Hotel Las Vegas
05.2023 - 03.2024
Front Desk Receptionist
Nevada Health Centers
08.2022 - 06.2023
GUEST ROOM Attendant
Resorts World Genting
02.2022 - Current
Guest Room Attendant
Flamingo Hotel And Casino
02.2018 - 03.2021
Guest Room Attendant
New York New York Casino
07.2014 - 03.2015
Customer Service Associate
Marshalls
04.2012 - 12.2013
Associate of Science - Nursing
College of Southern Nevada
Adult Educations
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