Senaida Hartway-Dodson
Tahoka,Texas
Summary
Demonstrates exceptional multi-line telephone system management and a collaborative spirit, ensuring streamlined operations and positive client engagements. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Tahoka Housing Authority
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments.
- Sorted and distributed office mail.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Prepared meeting materials and took clear notes to distribute to upper management and Board Members.
- Maintained PHA-Web database with customer updates and report generation.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Scheduled meetings for tenant appointments for lease signing or re-certifications.
- Generated reports and typed letters in Word and prepared presentations.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room agenda preparation and calendar maintenance for programs, meetings and events.
- Organized staff meetings and logged minutes for corporate records.
- Worked flexible hours; after hours to meet crunch deadlines.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Used PHA- Web, USDA MINC, and REAC HUD to keep record of financial transactions and rental applications.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Validated rental eligibility by using Tenant Tracker verification process.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Administrative Assistant
Huffaker & Harris, LLP
08.2019 - 09.2021
- Managed accounts and client records for clients, observing confidentiality and extreme discretion.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Worked alongside attorneys, legal assistants on complex cases and legal processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Updated physical records and digital files to maintain current, accurate and compliant documentation
- Provided clerical support to company employees by copying, faxing and filing documents
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to distribute to correct recipient
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Desk Administrator
Lynn County Hospital District
06.2015 - 08.2019
- Collects deposits, fees and payments.
- Greets customers/ visitors in-person and via telephone calls.
- Assists senior recruiting staff with career fairs/ recruiting events.
- Oversee' s inventory including materials monitoring, ordering and supply stocking.
- Launched social media campaign to promote LCHD Diabetic Walk, Tomlinson Annual Auction & Trailer Blazer's Kids Summer Program 2018/2019 services.
- Coordinated with participating vendors during event planning.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations. ( Trail Blazer's Summer Program)
Education
High School Diploma -
O'Donnell High School
O'Donnell, TX 05.1987
Skills
- Office administration
- Multi-line Telephone Systems
- Scheduling
- Meeting arrangements
- Legal administrative support
- Call center experience
- Collections
- Data Entry Documentation
- 10-Key Proficiency
- Detailed Meeting Minutes
- Records Management Systems
- Cash Deposit Preparation
- Customer and Client Relations
- Project Planning
- Typing Proficiency
- Administrative Support
Timeline
Administrative Assistant
Tahoka Housing Authority
09.2021 - Current
Administrative Assistant
Huffaker & Harris, LLP
08.2019 - 09.2021
Front Desk Administrator
Lynn County Hospital District
06.2015 - 08.2019
High School Diploma -
O'Donnell High School
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