Senaida Ramos
TX
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
9
9
years of professional experience
Work History
Receptionist
Permian Basin Rehab Center
Odessa, TX
06.2025 - Current
- Greeted guests and ensured a welcoming atmosphere at the front desk.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Medical Receptionist
Winkler County Rural Health Clinic
Kermit, TX
10.2023 - 05.2024
- Greeted and checked in patients, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone systems and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Permitting Specialist
LUMIO HX Inc
Midland, TX
12.2021 - 02.2023
- Submitted applications for permits, communicated with multiple cities and counties daily.
- Recorded and reported job-related activities to find discrepancies.
- Provided advanced support for projects with strong documentation, reporting and customer service skills.
- Completed permitting with efficiency and accuracy, resulting in jobs being able to go out fast.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Collaborated with cross-functional teams to develop project plans and timelines.
Assistant Store Manager
Family Dollar
Kermit, TX
12.2016 - 09.2017
- Confirmed with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Stocked products on the shelves if there was anything missing.
- Moved up to an Assistant Manager and my duties changed a bit, I was to open the store, count the money and register in the safe from the night before to make sure it was even.
- Worked evenings to recover all the merchandise that was out of place and put it back where it went, after I would count the safe and register I was using to even it out.
- Closed the store completely, counted the last register and made sure it was even and got the deposit bag ready.
Skills
- Time Management
- Communication
- Organization
- Problem Resolution
- HIPAA
- Appointment Management
Languages
Spanish, fluent
Timeline
Receptionist
Permian Basin Rehab Center
06.2025 - Current
Medical Receptionist
Winkler County Rural Health Clinic
10.2023 - 05.2024
Permitting Specialist
LUMIO HX Inc
12.2021 - 02.2023
Assistant Store Manager
Family Dollar
12.2016 - 09.2017
Similar Profiles
Arianna CabralArianna Cabral
Nursing Assistant at The Women's Center of the Permian BasinNursing Assistant at The Women's Center of the Permian Basin
Jacqueline MarquezJacqueline Marquez
Medical Receptionist/Patient Referral Coordinator at Vascular Center of the Permian BasinMedical Receptionist/Patient Referral Coordinator at Vascular Center of the Permian Basin
Tiffany DominguezTiffany Dominguez
Registered Nurse at Vascular Center Of The Permian BasinRegistered Nurse at Vascular Center Of The Permian Basin
Jacob CochranJacob Cochran
Sheriff's Deputy at Randall County Sheriff's OfficeSheriff's Deputy at Randall County Sheriff's Office
Jack ParrishJack Parrish
Eagle Scout Project Leader at Boy Scouts of AmericaEagle Scout Project Leader at Boy Scouts of America