Senait Wheeler

• Assisted customers with styling advice and product recommendations to enhance shopping experience.
• Operated cash register, efficiently handling transactions, returns, and exchanges.
• Maintained store presentation in line with Zara’s visual standards.
• Replenished stock, conducted inventory counts, and organized fitting rooms effectively.
• Communicated daily goals and promotions to customers, driving sales growth.
• Collaborated with teammates to achieve sales targets and uphold store organization.

• Delivered exceptional customer service in luxury hotels and corporate environments for one year.
• Anticipated guest needs and resolved issues promptly to ensure satisfaction.
• Maintained professionalism in all guest interactions, enhancing overall experience.
• Coordinated with staff and vendors to provide seamless guest experiences.
• Cultivated relationships with guests to encourage loyalty and repeat visits.
• Assisted guests with check-in/check-out, reservations, and special requests efficiently.

Driven and customer-centric Leasing Consultant with 1 year of experience in apartment leasing and property management. Demonstrated capability to surpass leasing objectives, cultivate robust tenant relationships, and deliver exceptional customer service. Proficient in executing tours, overseeing applications, and utilizing property management software.

• Apartment Leasing & Tours
• Customer Service & Retention
• Sales & Marketing
• Fair Housing Laws & Compliance
• Application Processing
• CRM & Property Management Software (Yardi, AppFolio, etc.)
• Conflict Resolution
• Lease Renewals & Move-Ins/Move-Outs

• Led and managed team of crew members and shift leaders during assigned shifts.
• Ensured exceptional customer service while addressing guest concerns promptly.
• Monitored operations to uphold food safety, cleanliness, and quality standards.
• Trained and developed crew members to cultivate a strong, high-performing team.
• Managed inventory and food orders to minimize waste and control costs.
• Assisted with hiring, onboarding, and scheduling of team members.
• Tracked labor costs and performance metrics to achieve sales goals.
• Maintained a safe, welcoming environment for customers and employees.