Senait Yemanu
Lorton,VA
Summary
- Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
- Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
- Ambitious, career-focused job seeker, anxious to obtain an entry-level front desk position to help launch career while achieving company goals.
- Focused Receptionist with 8 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Practiced Clinic Receptionist with 8 years of experience performing basic medical clinic administrative duties. Greeted guests, answered phone calls, maintained lobby, coordinated appointments, assisted with patient check-in and check-out, managed flow of patients and processed payments. Attentive professional focused on customer satisfaction and office organization.
- Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
yom photo studio
Falls Church , VA
2021.11 - 2023.06
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors to provide information and direct to appropriate personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Coordinator
les cliniques
Riyadh , KSA
2013.11 - 2021.05
- Maintained records of customer needs and preferences.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Computed balances, totals or commissions to support accounting team.
- Enhanced performance through collaboration with diverse teams.
Server
Bertuccis Restaurant
Springfield , VA
2022.06 - 2023.07
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
Server
Hometown Grill & Bar
Lorton , VA
2023.10 - Current
Education
High School Diploma -
Eritrean International School
Saudi Arabia05.2013
Skills
- Customer Service and Rapport
- Scheduling
- Appointment Scheduling
- Customer Service
- Call Center Operations
- Problem-Solving Abilities
- Multi-Task Management
- Positive and Professional
- Front Desk Operations
Languages
English
Proficient
C2
Arabic
Proficient
C2
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from receptionist to coordinator, in less than 12-months.
Timeline
Server
Hometown Grill & Bar
2023.10 - Current
Server
Bertuccis Restaurant
2022.06 - 2023.07
Front Desk Receptionist
yom photo studio
2021.11 - 2023.06
Coordinator
les cliniques
2013.11 - 2021.05
High School Diploma -
Eritrean International School
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