Senaka Crozier
Miami,FL
Summary
Dynamic retail professional with expertise in inventory management and customer relationship building, honed at Ace Hardware. Proven track record in enhancing product visibility and driving customer satisfaction. Adept at visual merchandising and stock replenishment, ensuring optimal store performance. Recognized for resolving customer issues efficiently, contributing to a 20% increase in customer retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Ace Hardware
Miami, Florida
01.2021 - Current
- Assisted customers in locating products and providing product information.
- Collaborated with team members to maintain store cleanliness and organization.
- Handled customer inquiries and resolved issues with professionalism and care.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
Store Clerk
Laurenzo's Farmers Market
Miami, Florida
03.2017 - 01.2020
- Restocked shelves and organized displays for optimal product visibility.
- Maintained cleanliness and organization of store areas throughout the day.
- Educated customers about seasonal produce and local products available in-store.
- Handled customer complaints and resolved issues in a professional manner.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Received deliveries, scanned packages, and updated orders in internal database.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Examined packages and goods for damage and notified vendors of replacement needs.
Education
Audio Engineering - Audio/Recording
SAE Miami
Miami, FL10-2018
Skills
- Product knowledge
- Inventory management
- Visual merchandising
- Point of sale operations
- Customer relationship management
- Stock replenishment
Affiliations
- I enjoy working out, reading, listening to and creating music, family time, also enjoy art.
Certification
- I am forklift certified and trained, also have a degree in audio engeneering
Timeline
Associate
Ace Hardware
01.2021 - Current
Store Clerk
Laurenzo's Farmers Market
03.2017 - 01.2020
Audio Engineering - Audio/Recording
SAE Miami
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