Senakpon Ahikpo
HOUSTON
Summary
Dynamic professional with a proven track record in supply chain efficiency and exceptional customer service, honed at Amazon and Revenu Quebec. Expert in CRM software and team collaboration, I significantly enhanced order accuracy and customer satisfaction. Skilled in streamlining operations to exceed productivity goals, my approach has consistently led to improved service delivery and inventory management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Clerk
Amazon
11.2024 - 02.2025
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Customer Service Executive
Revenu Quebec
09.2019 - 06.2024
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Science - Finance
Centre Prefessionnel Levis
Canada07-2020
Skills
- Supply chain
- Stock control
- Packing expertise
- Warehouse operations
- Payment management
- Presentation skills
- Queue management
- CRM software
- Technical support
- Customer outreach
- Team collaboration
- Complaint handling
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 200 in the development of testing new customer service problem solved
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Texas Driver's License
- Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc. (processing)
- CompTIA A+ Certification
- Outlook
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Fulfillment Clerk
Amazon
11.2024 - 02.2025
Customer Service Executive
Revenu Quebec
09.2019 - 06.2024
Associate of Science - Finance
Centre Prefessionnel Levis
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