Summary
Overview
Work History
Education
Skills
Timeline
Generic
Senam Dagnon

Senam Dagnon

Greensboro,NC

Summary

Dedicated professional IT Engineer with over five years of experience as a leader and technology enthusiast. Adept at leveraging technical expertise to drive innovation and streamline operations, consistently exceeding performance goals. Proven track record of effectively work on cross-functional teams and implementing cutting-edge solutions to enhance organizational efficiency. Eager to secure a position in the technology field and contribute with my skills and passion for technology to a dynamic and forward-thinking company.

Overview

9
9
years of professional experience

Work History

Technical Support Engineer III

NetApp
06.2018 - 05.2025
  • Provided technical support for NetApp customers with regards to hardware , software, NAS, SAN, Cloud(AWS, Azure,GCP), HCI, VMware
  • Supported issues surrounding REST API, K8s and Trident.
  • Responded to post sale customer support issues raised by enterprise customer via phone/email/web or internally via Active Support.
  • Leverage internal resources to provide the most effective solutions to customer issues.
  • Analyzed an array of logs to identify issues and provide customer with the root cause analysis.
  • Actively worked with our developer and escalation team to drive resolution in a timely manner.
  • Created and published articles to our internal knowledge catalogue based on solution implemented.

IT Support Analyst I - Bilingual

XPO Logistic
12.2017 - 06.2018
  • Assisted remote users with desktop and application support requests.
  • Troubleshoot various applications and sites network devices.
  • Applied systems analysis techniques and procedures to determine hardware, software or system problems and solutions.
  • Analyzed, tested, and documented processes and provide improvement recommendations to management.
  • Performed user account creation and deletion in Active Directory and Office 365/Exchange.
  • Monitored Application Servers, Mail Servers, and Database Servers.
  • Configured and deployed Cisco VOIP phones on hosted services.

Technical Support - Information Technology Services

NCA&T
05.2016 - 12.2017
  • Set up and configure computer lab on Thin Client server.
  • Troubleshoot and resolve issues (PC/MAC/Tablets, VPN connections, Office 365 accounts)
  • Reset accounts, groups, mail groups, wireless, application support, and permissions to directories.
  • Prioritized customer requests from IT Helpdesk and managing flow to other level of support.
  • Endpoint user SCCM security analysis and POC on various IT projects.
  • Modified configurations, utilities, software default settings for local workstation.
  • Self-motivated, with a strong sense of personal responsibility.

Enterprise Technology Intern FCRA - Native Application Developer

Warner Bros. Entertainment
05.2017 - 08.2017
  • Developed native applications in C#, .NET, ASP.NET, Java on an agile platform.
  • Implemented REST Web Services and SOAP based services.
  • Implemented various initiatives and security for the data privacy program.
  • Provided programmatic and configuration changes to applications and interfaces.
  • Documented changes required to portfolio of applications to be compliant with Time Warner Security policy.

Education

Bachelor of Science - Information Technology and Applied Mathematics

NC A&T University
Greensboro, NC

Associate of Science - Applied Sciences

Guilford Technical Community College
Jamestown, NC

Master of Science - Data Science

Eastern University
PA
12-2025

Skills

  • Certifications: Lean Six Sigma Green Belt Certified, AWS Certified Cloud Practitioner, AZ-900 Microsoft Azure Fundamentals, NetApp Certified Technology Solutions Professional, NetApp Accredited Cloud Native Associate, NetApp Accredited Hybrid Cloud Associate
  • Programming Languages and Scripts: C, Java, JavaScript, Python, C, HTML5, CSS3, PHP, NodeJs, Django, SQL, NET, ASPNET, C#, , NoSQL, Bash,
  • Software and Platforms: SCCM, Cascade CMS, Cherwell, ServiceNow, SolarWinds, Mongo DB, WordPress, SAP, Wireshark, Visio, AWS, Oracle, Citrix, Hyper-V, Salesforce, GitHub, HCI, SolidFire

Timeline

Technical Support Engineer III

NetApp
06.2018 - 05.2025

IT Support Analyst I - Bilingual

XPO Logistic
12.2017 - 06.2018

Enterprise Technology Intern FCRA - Native Application Developer

Warner Bros. Entertainment
05.2017 - 08.2017

Technical Support - Information Technology Services

NCA&T
05.2016 - 12.2017

Associate of Science - Applied Sciences

Guilford Technical Community College

Bachelor of Science - Information Technology and Applied Mathematics

NC A&T University

Master of Science - Data Science

Eastern University

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Senam Dagnon