Senaya Myers

• Perform platform maintenance activities, such as removing old records, deleting unused groups, and removing unused user accounts
• Manage (create, modify, delete) central platform usage policies, roles, folders, permissions, groups, and user accounts
• Design and configure templates, record structures, and data fields in accordance with Siemens policies
• Modify platform setup and configuration based on direction from Works Credential leadership team and Digital Service Center leadership
• Monitor central support email addresses and ticket cues and respond to incidents, service requests, and change requests from field stakeholders and platform end-users
• Coordinate with the global Works Credential support team and escalate incidents, service requests, and change requests as required
• Coordinate with support and product development teams from vendor organizations
• Run reports, monitor usage, and provide notification to leadership of insecure platform usage, policy violations, and general updates and status of adoption and use
• Support the development of documentation, processes, and training materials
• Attend Works Credentials training courses
• Maintain and monitor technical integrations with other Siemens’ platforms and ensure that automated processes such as user account creation operate appropriately
• Collect feedback from organizational stakeholders and platform end-users using a variety of tools, such as forms, surveys, and interviews
• Present feedback and usage metrics to leadership on a reoccurring basis

• Accepted tasks and documented status using ticketing system, time reports and email.
• Identified and reported problem devices and replaced defective parts.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Dressed and labeled cables for easy identification and traceability.

Investigated and analyzed technology project to ensure resource requirements and procured necessary equipment and software to revise and correct errors.

Supported all academic departments IT and AV issues.

Placed computers on and off university domain system.

Worked on ticket-based system, handling CPU set-ups and software
installations/upgrades.