Hardworking and passionate job seeker with strong organizational skills eager to secure entry-levelProgram position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Account Manager
Barclays Bank Delaware
10.2020 - 05.2022
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Developed customized account plans for clients to help them achieve their business goals.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Operation\ Program Analyst
Liberia Petroleum Refining Company
09.2016 - 02.2019
Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
Managed cross-functional teams, resulting in successful completion of program objectives.
Collaborated with stakeholders to define clear program goals and establish performance metrics.
Optimized resource allocation through careful analysis of program requirements and constraints.
Trained team members on new software tools, improving overall productivity and efficiency.
Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
Program Analyst
Liberia Petroleum Refining Company
05.2012 - 08.2016
Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
Evaluated vendor proposals for cost-effectiveness, technical feasibility, and alignment with program objectives.
Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
Spearheaded efforts to secure grant funding for critical projects, successfully obtaining resources necessary for implementation.
Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
Analyzed unstructured information to derive key insights.
Accounts Payable Accountant
Liberia Petroleum Refining Company
07.2008 - 12.2012
Improved invoice processing efficiency by streamlining accounts payable procedures and implementing an automated system.
Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
Reduced discrepancies in financial records by conducting thorough account reconciliations and rectifying any inconsistencies.
Ensured accurate expense allocation with diligent review of invoices for proper general ledger coding.
Streamlined month-end closing processes, allowing for faster reporting to management on financial results.
Increased accuracy in financial transactions by maintaining a well-organized filing system for all accounts payable documentation.
Assisted in preparation of annual budget by providing historical data analysis and forecasting future expenses based on trends.
Collaborated with other departments to resolve any billing disputes or issues, resulting in improved interdepartmental communication.
Developed strong working knowledge of various accounting software programs, optimizing their use for efficient accounts payable processing.
Payroll Specialist
Liberia Petroleum Refining Company
01.2010 - 07.2012
Streamlined payroll processing by implementing an automated timekeeping system.
Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
Enhanced the efficiency of the payroll department by cross-training team members in various functions.
Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
Stayed current on industry trends by attending training sessions and conferences to maintain proficiency in payroll systems and regulations.
Education
Master of Science - International Oil And Gas Managenment
University Of Dundee
Scotland UK
01.2014
BBA - Accounting
United Methodist University
Liberia
07.2007
High School Diploma -
Len Millar High School
07.2001
Skills
Business Process Improvement
Feasibility Studies
Risk Assessments
Proficient in [Software]
Process Mapping
Budget Planning
Strategic Planning
Change Management
Resource Allocation
Emotional Intelligence
Statistical Analysis
Problem Solving
Project Management
Timeline
Account Manager
Barclays Bank Delaware
10.2020 - 05.2022
Operation\ Program Analyst
Liberia Petroleum Refining Company
09.2016 - 02.2019
Program Analyst
Liberia Petroleum Refining Company
05.2012 - 08.2016
Payroll Specialist
Liberia Petroleum Refining Company
01.2010 - 07.2012
Accounts Payable Accountant
Liberia Petroleum Refining Company
07.2008 - 12.2012
Master of Science - International Oil And Gas Managenment
Relationship Manager/Customer Service Representative at Barclays Bank DelawareRelationship Manager/Customer Service Representative at Barclays Bank Delaware