Summary
Overview
Work History
Education
Skills
Accomplishments
Technology Proficiencies
Timeline
Generic

Sencirae Trimble

Summary

"Committed professional seeking a position to leverage a diverse skill set, integrity, and extensive experience in administrative tasks coupled with delivering exemplary customer service. Dedicated to fostering individual growth and driving a positive impact within the organization. Committed to providing exceptional support to team members and clients, and facilitating office communication. Known for a positive, upbeat demeanor with robust relationship-building abilities."

Overview

10
10
years of professional experience

Work History

Receptionist/Customer Service Rep

Black and White Look Optical
03.2021 - 09.2023
  • Managed all inbound calls from customers and branch sales reps
  • Update customer information/ insurance verification.
  • Identified, researched, and resolved customer issues
  • Conducted filing, faxing, scanning, and data entry tasks
  • Input purchase orders into SAP systems before drop time
  • Handled all invoices and issued credits and debits for customers as needed
  • Locate shipments for customers using FedEx tracking via the Internet.
  • Inserted information via fax or phone for customers' orders and input them into a system for generating invoices
  • Took detailed messages, including name, time of call, and nature of business
  • Provided exceptional customer service
  • Cash handling experience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Call Center Representative/Patient Scheduling

Michigan Institute of Urology
05.2019 - 01.2020
  • Responded to various telephone calls from patients and physician lines
  • Secured demographic information on new patients and entered data in the patient portal
  • Scheduled appointments for new and existing patients, including office visits, procedures, surgeries, and diagnostic tests
  • Forwarded messages to physicians, Nurse Practitioners, and medical assistants for triage
  • Maintained confidentiality of patient records
  • Directed patient calls and recorded release forms to appropriate staff
  • Managed faxing of patient-authorized records, HIPAA forms, medications on file, insurance verifications, and prior authorization forms
  • Ability to type at 40 words per minute.

Health and Welfare Benefit Associate

Conduent Health Care
03.2018 - 02.2019
  • Identified customer needs by referring to case notes and examining each case specifically
  • Provided customers with enrollment information and updated the database with necessary information
  • Escalated issues to senior levels when needed
  • Explained company policies to customers and ensured compliance
  • Improved participant decision-making process by advising on plan provisions
  • Documented calls with detailed notes in the case management system
  • Responded to telephone inquiries and concerns using approved procedures and guidelines, ensuring the quality and integrity of each call
  • Provided answers to questions on various issues regarding benefits offered by the State
  • Reset personal identification for callers unable to self-serve in the Interactive Voice Response system
  • Gathered information, conducted research, resolved inquiries, and documented customer calls appropriately
  • Exhibited skills in handling and professionally responding to escalated calls when necessary
  • Communicated appropriate options for resolution in a timely manner.

VCI Sales Rep

VW/Audi Group of America
04.2016 - 12.2017
  • Collected and maintained data for internal emails about customers/dealers
  • Provided information to the sales team and processed goodwill
  • Assisted customers and offered vehicle protection plans
  • Researched and resolved customer inquiries
  • Managed chargeback/dispute resolution processing
  • Ensured adherence to company policies and procedures
  • Explained the vehicle inspection & and turn-in process to customers
  • Managed incoming calls, addressing questions and concerns from both customers and dealers
  • Maintained ongoing telephone follow-up with customers who had not returned their vehicles as agreed, even amidst a high volume of calls
  • Validated lease extension requests to accommodate customers awaiting a new vehicle
  • This included creating necessary documents, obtaining approvals, forwarding them to the dealer, and ensuring completed forms were returned to the company
  • Provided quotations to dealers for early return programs
  • Effectively explained the nature of issued invoices and processed payments by credit cards
  • Initiated negotiations when necessary to reach an early settlement, adhering to established practices.

Claims Representative

Med Impact
03.2014 - 03.2016
  • Arranged and scheduled outbound transportation of commodities for customers
  • Acted as a liaison between the Client and the pharmacy/doctor's office
  • Followed HIPAA and Safety requirements
  • Answered incoming calls and handled questions regarding the client's active health plan
  • Monitored any urgent written PA and ensured clients were alerted of any changes
  • Utilized knowledge of the business to research and resolve requests.

Education

Associate of Applied Science - Arts And Humanities

Oakland County Community College
Royal Oak, MI
05.2024

Associate Degree - Business Management

Oakland County Community College
Royal Oak, MI
05.2023

Skills

  • Strong commitment to delivering top-tier customer service, emphasizing empathy and professionalism in interactions to maintain client satisfaction
  • Proficient in administrative/front office operations and management support
  • Technical Proficiency/ troubleshooting skills to resolve software and hardware issues
  • Skilled in Health Benefits and Employee Assistance Enrollment
  • In-depth knowledge of Medicaid guidelines and covered services
  • Administrative Support
  • Strong commitment to delivering top-tier customer service, emphasizing empathy and professionalism in interactions to maintain client satisfaction
  • Experienced in working with dual computer screens, enhancing productivity and multitasking abilities in a remote work environment
  • Exceptional time management capabilities to organize tasks effectively and prioritize customer inquiries for timely resolution
  • Advanced skills in Data Entry, and Microsoft Suite, particularly in Word, Excel, and Outlook, ensuring seamless remote workflow management and documentation
  • Demonstrated ability to provide comprehensive customer support via email, live chat, and phone with a focus on prompt and efficient solutions
  • Proficiency in utilizing various communication platforms like Slack, Zoom, and Microsoft Teams for effective remote collaboration

Accomplishments

  • "Consistently maintained a high GPA, earning placement on the Dean's List or Honor Roll for two consecutive semesters, showcasing academic excellence and dedication to scholastic achievement."
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.


Technology Proficiencies

  • BDM
  • Microsoft Office
  • Proficient in Microsoft Suite, with expertise in Word, Excel, SAP, and Outlook.
  • Tools such as Slack, Zoom, and Microsoft Teams.

Timeline

Receptionist/Customer Service Rep

Black and White Look Optical
03.2021 - 09.2023

Call Center Representative/Patient Scheduling

Michigan Institute of Urology
05.2019 - 01.2020

Health and Welfare Benefit Associate

Conduent Health Care
03.2018 - 02.2019

VCI Sales Rep

VW/Audi Group of America
04.2016 - 12.2017

Claims Representative

Med Impact
03.2014 - 03.2016

Associate of Applied Science - Arts And Humanities

Oakland County Community College

Associate Degree - Business Management

Oakland County Community College

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Sencirae Trimble