Senczerae Mills
Raleigh,NC
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Raleigh Neurology
02.2023 - 02.2024
- Patient account management organized information to assist in preparing patient portals.
- Managed department budgets and generated financial reports for management review.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Executed record filing system to improve document organization and management.
Enrollment Specialist
Perry Health
02.2022 - 02.2023
- Researched and identified potential new markets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers via phone call to provide information about available products and policies.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Reimbursement Specialist
TrialCard
07.2021 - 01.2022
- Created training materials and led sessions for new hires, ensuring they were equipped with the necessary skills to excel as Reimbursement Specialists.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Encoded and canceled checks using bank machines.
Data Entry Supervisor
HR Directions
09.2019 - 07.2021
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted performance reviews of employee goals, objectives and performance expectations.
Skills
- Internal Communications
- Records administration
- Administrative Support
- Customer Service
- Data organization
- Project Management
- Meeting planning
- Attendance record management
- Customer relations and communications
- Multitasking and Time Management
- Database entry
- Clear Communication
- Time Management
- Quality Assurance
- Schedule Maintenance
Timeline
Administrative Assistant
Raleigh Neurology
02.2023 - 02.2024
Enrollment Specialist
Perry Health
02.2022 - 02.2023
Reimbursement Specialist
TrialCard
07.2021 - 01.2022
Data Entry Supervisor
HR Directions
09.2019 - 07.2021
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