Sendhil Palani
Centennial,CO
Summary
As a Thought Leader, I specialize in change management, strategic initiatives, and enterprise business analytics. I am skilled at leading multi-functional and multi-cultural teams with a common purpose, delivering value through innovative and incremental ideas. I also believe in fostering a data-driven culture in people and organizations and driving organizational growth through market expansion, consumer acquisition, and retention. Additionally, I have experience leading data governance and management strategies across organizations to improve data quality and accuracy.
Overview
25
25
years of professional experience
Work History
Associate Vice President of Enterprise Data, Analytics and Governance
National Committee for Quality Assurance
02.2022 - 10.2023
- Spearheaded the inception, advancement, and enhancement of enterprise analytics solutions
- Led the strategic vision and direction of analytics, executing data integration strategies and collaborating across functions to establish a comprehensive enterprise data and business intelligence solution
- Achieved departmental goals by developing and implementing strategic initiatives.
- Delivered Enterprise Data Governance strategy, aligning policies and processes to support data strategy, quality, regulatory compliance, and security
- Optimized team performance through effective leadership and staff development programs.
- Built and expanded the analytics team to include data architects and engineers, enabling the organization to optimize data for customer consumption, resulting in comprehensive customer data solutions versus ad hoc reporting
- Developed enterprise dashboards, creating self-service and workflow management capabilities for internal/external users
- Leveraged data management best practices to improve operational efficiencies and foster a culture of innovation and excellence.
Director of Business Analytics & Governance
Credit Union of Colorado
01.2018 - 10.2021
- Led analytics and governance strategies for a financial organization, building the enterprise, defining data strategy, improving data literacy, and delivering BI solutions
- Built and led the Analytics Center of Excellence (ACoE) and assembled the Data Governance Committee to ensure compliance with collection, storage, and dissemination
- Ensured enterprise data security by designing and implementing data management/governance frameworks
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established data warehouse solutions supporting numerous banking and customer experience functions
- Created Member Engagement Scoring (ES) model to gain insights into marketing, sales, and product management
- Enabled personalized campaigns to increase customer engagement, experience, and retention
- Reduced customer attrition, grew the membership by 5%, and increased product penetration by 23% (from 2.7 to 3.5 products per household)
- Generated relational insights between transactional behavior and channel/service availability
- Leveraged data to help the Credit Union understand its customers and financial risks throughout the COVID pandemic
- Enabled the institution to respond to financial meltdown quickly and offer loan deferments and zero-interest loans to 1,000+ stressed households
- Employed market research data to successfully launch three new branch offices
- Drove 60% operational efficiency improvement through automation
- Used data to boost competitive market position.
Director of Business Intelligence & Analytics
Catholic Health Initiatives
08.2016 - 06.2017
- Headed the BI and analytics initiatives for patient care and physician services and drove the IT transformation program to optimize systems
- Implemented and executed governance processes within the highly regulated healthcare environment
- Lowered IT operating costs by 20% through enterprise BI, analytics, business insight programs, and process improvements
- Improved operational efficiency by 15% for physician and clinician services
- Enhanced business intelligence capabilities by implementing advanced data analytics tools and methodologies.
- Streamlined data-driven decision-making processes for improved operational efficiency and profitability.
- Generated 10X IT investment ROI by applying data science and analytics
- Delivered Patient Care and Population Health Analytics initiatives to improve patient outcomes/experience at rural healthcare facilities through integrated technology solutions
- Successfully integrated ambulatory and acute care across 19 states.
Global Senior Manager of Business Intelligence & Analytics
Teva Pharmaceuticals
07.2014 - 08.2016
- Spearheaded North American Big Data initiatives, implementing data-driven marketing strategies to maximize market penetration and customer reach
- Developed advanced analytics models and managed BI tools, resulting in a successful Global Market Launch Analytics program for pharmaceutical products
- Leveraged analytics to generate 5% revenue growth for retail and pharmaceutical organizations
- Created new business insights and introduced intelligent pricing analytics into rebates, reimbursements, and returns
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Accelerated new drug launches (+5%) in emerging markets, leveraging data science and analytics to reduce time to market and gain competitive advantage
- Cut IT operational costs by 25% by recommending and advocating for global SAP BI and Analytics integration spanning 23 countries
- Generated 75% efficiency improvement by automating reporting processes and carrying out various global BI initiatives to integrate analytics into decision-making processes.
Senior Architect of BI and Analytics
JC Penney
04.2010 - 06.2014
- Championed transformation programs to help the organization transform, migrate, and consolidate from legacy systems to industry-leading cutting-edge technologies and processes to reduce operational costs and increase revenue
- Led Marketing and campaign management program using enterprise business intelligence and analytics program to drive in-store and online sales up
- Championed enterprise-wide strategic / transformation programs in reducing/optimizing IT operational expenses by over 20%
- Led a team in integrating operational, retail, and customer analytics to increase customer experience and revenue by 5%
- Improved building efficiency by implementing sustainable design principles in architectural projects.
- Streamlined project completion timelines by effectively managing resources and coordinating with cross-functional teams.
- Led a team in implementing enterprise architecture, including business process management, information and data governance, master data management, enterprise data warehouse, and business insights and analytics.
Education
MBA - Business Administration, Management Information Systems & Project Management -
Keller Graduate School of Management
Richardson, TXBachelor of Engineering - Computer Science Engineering -
Bharathidasan University
Trichy, IndiaSkills
- Strategic Leadership
- Enterprise Data Management
- Business Insights & Analytics
- Consumer Experience & Insights
- Operational Efficiencies
- Marketing & Campaign Management
- Administrative Oversight
- Operations Management
- Utilization Review
- Performance Metrics
- Enterprise Architecture
- Data and Information Governance
- Programs & Project Management
- Snowflake
- Microsoft Azure Databricks
- Oracle Exadata
- MongoDB
- Tableau
- PowerBI
- Qlik
- Informatica
- Talend
- Pentaho
- Microsoft Data Factory
- DevOps
- Python
- R
Timeline
Associate Vice President of Enterprise Data, Analytics and Governance
National Committee for Quality Assurance
02.2022 - 10.2023
Director of Business Analytics & Governance
Credit Union of Colorado
01.2018 - 10.2021
Director of Business Intelligence & Analytics
Catholic Health Initiatives
08.2016 - 06.2017
Global Senior Manager of Business Intelligence & Analytics
Teva Pharmaceuticals
07.2014 - 08.2016
Senior Architect of BI and Analytics
JC Penney
04.2010 - 06.2014
MBA - Business Administration, Management Information Systems & Project Management -
Keller Graduate School of Management
Bachelor of Engineering - Computer Science Engineering -
Bharathidasan University
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