Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sendie Joseph

Coral Springs

Summary

Proven multitasker and quick learner, I excelled at Donkin Donuts by enhancing customer satisfaction and streamlining operations. My strong work ethic and problem-solving skills led to a significant increase in repeat business. Skilled in both customer service and sanitation, I thrive in fast-paced environments, consistently delivering high-quality service.

Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.

Diligent with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.

Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.

Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Motivated with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.

Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Service Worker

Donkin Donuts
11.2023 - 10.2024
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Increased repeat business with high standards of food quality and service.

Hospital Cleaner

ABB
12.2020 - 12.2021
  • Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
  • Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
  • Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
  • Received positive feedback from supervisors for exceptional attention to detail when conducting deep-cleaning projects throughout the hospital.
  • Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
  • Promoted a safe working environment for all personnel by consistently utilizing proper personal protective equipment and following safety guidelines.
  • Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
  • Participated in ongoing professional development opportunities focusing on infection control techniques, improving overall department performance levels.
  • Provided cross-training support for new hospital cleaner hires, sharing best practices and tips for efficient task completion.
  • Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
  • Collaborated effectively with the maintenance team to address building-related issues, ensuring a well-kept facility for patients and staff.
  • Contributed to improved air quality within the facility by regularly changing air filters and monitoring ventilation systems as needed.
  • Played a vital role in upholding Joint Commission accreditation by consistently adhering to high standards of cleanliness throughout the hospital.
  • Optimized inventory management through the careful tracking of cleaning supplies and timely ordering of necessary materials.
  • Managed laundry services efficiently, delivering clean linens promptly to various departments as required.
  • Maintained compliance with regulatory requirements by keeping accurate records of completed tasks on a daily basis.
  • Streamlined daily operations by effectively collaborating with nursing staff to complete tasks during optimal time frames.
  • Supported environmental sustainability initiatives by incorporating eco-friendly products into cleaning routines where appropriate.
  • Facilitated rapid room turnover times by efficiently preparing spaces for new patient admissions or transfers.
  • Conducted regular inspections of cleaning equipment, identifying necessary repairs or replacement needs to maintain optimal performance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Organized and used industrial cleaning products following strict safety procedures.

Warehouse Worker

Fabricate Chocolate
07.2018 - 07.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Reduced waste, implementing recycling procedures for packaging materials.

Mariote Hotel

Housekeeping
07.2011 - 06.2014
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Trained staff on best practices, enhancing overall motel performance and guest experience.
  • Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
  • Reduced expenses with effective cost control measures in purchasing and payroll management.
  • Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
  • Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

GED -

Grand College
Haiti
06-2017

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Cleaning and sanitation
  • Strong work ethic
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency
  • Working with diverse people
  • Safe food handling

Languages

Spanish
Full Professional
Portuguese
Full Professional
French
Full Professional
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Certification

  • Food Allergen Training Certificate - FOOD ALLERGY RESEARCH & EDUCATION (FARE) or Similar Organizations.
  • Behavioral Health Technician Certification – Behavior Analyst Certification Board.
  • Phlebotomy Technician Certificate – National Healthcareer Association.

Timeline

Food Service Worker

Donkin Donuts
11.2023 - 10.2024

Hospital Cleaner

ABB
12.2020 - 12.2021

Warehouse Worker

Fabricate Chocolate
07.2018 - 07.2019

Mariote Hotel

Housekeeping
07.2011 - 06.2014

GED -

Grand College

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Sendie Joseph