Sendy Desgranges
Kissimmee,FL
Summary
Driven and multilingual professional with a diverse background spanning pharmacy sales at BDF Pharma, retail management, and music education. Excelled in customer engagement, boosting satisfaction ratings through expert problem-solving and attentive service. Proficient in Microsoft Office, demonstrating a disciplined approach and a keen ability to learn and adapt. Achieved significant improvements in student recruitment and inventory management.
Overview
6
6
years of professional experience
Work History
Pharmacy Seller
BDF Pharma
04.2019 - 02.2021
- Responded to customers' complaints regarding service and product quality to solve issues.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- stocking shelves, ensuring accurate medication dispensing, handling prescriptions, and maintaining inventory.
Store Manager
BDF Food Store
01.2017 - 02.2021
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Violin Teacher
Ami Institute
05.2017 - 11.2018
- Established and maintained standards of student behavior to promote orderly and productive practice, group rehearsals and violin performances.
- Helped students develop aesthetic concepts and appreciations to make qualitative judgments about instrumentation.
- Collaborated with instructors and other specialists to promote commonalities, distinctions and connections in music education.
- Implemented instructional plans and organized class to balance instruction, demonstration and working time.
Violin Teacher
St Cecile Music School
03.2015 - 04.2017
- Offered sample lessons, coached school ensembles and participated in auditions to recruit violin students.
- Instructed students on theory and technique to develop performing, recording and composing musicians.
- Used technology in classrooms to integrate technology and multimedia tools into art lessons and enhance student learning.
- Held afterschool meetings and rehearsals in preparation for shows.
Education
ICMG
Port-au-prince Skills
- English(fluent)
- Spanish(fluent)
- French(origin)
- Creole(origin)
- Problem solver
- Disciplined
- Great learner
- Great listener
- Great customer service
- People oriented/ Attention to details
- Customer Engagement
- Microsoft office expert
Timeline
Pharmacy Seller
BDF Pharma
04.2019 - 02.2021
Violin Teacher
Ami Institute
05.2017 - 11.2018
Store Manager
BDF Food Store
01.2017 - 02.2021
Violin Teacher
St Cecile Music School
03.2015 - 04.2017
ICMG
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