Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sendy Kou

Toronto,ON

Overview

4
4
years of professional experience

Work History

Manager

Happy Garden Restaurant Limited
10.2022 - 04.2024
  • Developed and implemented operational management plans to increase revenue and service quality. Collaborated with multiple platforms for online and offline promotions, achieving a 15% profit growth.
  • Executed the digital transformation of the restaurant, enhancing customer experience and operational efficiency through online reservation and customer management systems, resulting in a 10% year-over-year sales increase.
  • Analyzed and verified restaurant accounts, providing optimization suggestions to improve overall service levels.
  • Conducted regular inventory checks based on sales data and customer needs, ensuring continuous and efficient supply.
  • Collected and addressed online and offline feedback promptly to resolve service issues, enhancing customer satisfaction and loyalty.

Market Research and Logistics Analyst

STEER Business
04.2022 - 09.2022
  • Conducted market research and communicated product information with the procurement department, identifying and forecasting potential customer orders and quantities, actively developing prospective clients.
  • Made daily phone calls to over 20 clients, providing tailored recommendations and solutions, successfully arranging meetings with 15 potential clients, achieving a 70% success rate.
  • Participated in logistics market research, familiarizing with cost structures and providing overall strategic thinking, producing research reports.
  • Entered logistics information data, conducted regular analysis and summary of various data situations, and produced organized recommendation reports.

Managing Partner and Investor

Ready For Joy Ltd.
07.2020 - 02.2022
  • Developed and implemented marketing plans, analyzing product features, pricing strategies, distribution channels, and promotional methods using the 4Ps model.
  • Launched a co-branded meal deal with toy stores, which helped the company quickly establish brand awareness in a new market, resulting in an 8% increase in quarterly sales.
  • Utilized digital marketing tools for online promotion, attracting customers through social media and email marketing, achieving a 5% profit growth target.
  • Introduced a digital inventory management system to optimize inventory control and supply chain management, enhancing operational efficiency and customer satisfaction.

Marketing Promotion

Facedrive Canada Inc.
12.2019 - 04.2020
  • Learned and mastered corporate promotional methods, used appropriate language techniques for regional promotion, and developed cooperation proposals.
  • Established long-term cooperative relationships with 10+ local merchants.
  • Maintained healthy and stable merchant cooperation channels, negotiated and executed bundled promotion plans with local businesses, achieving favorable results.

Education

Bachelor of Tourism And Hospitality Management

Mount Saint Vincent University
06-2021

Skills

  • WHMIS (Canada)
  • Servsafe Certification (Canada)
  • Food Handler Certification (Canada)
  • Languages: English, Mandarin
  • Proficient in Microsoft Word, Excel, Access, PowerPoint, and Windows OS
  • Proficient in Office software
  • Strong artistic design skills and knowledge in related fields

Affiliations

Event by the Ocean Four Provinces Tourism, Culture, and Education Joint Organization

Volunteer and Speaker

  • Verified guest lists and welcomed attendees.
  • Arranged seating for guests, checked tickets, and stored personal items and clothing.
  • Assisted organizers with games and prize draws, announced winners, and presented awards.
  • Delivered a speech as a tourism and hospitality management student, introducing internship programs related to the field.
  • Assisted staff with setting up the event venue.

Timeline

Manager

Happy Garden Restaurant Limited
10.2022 - 04.2024

Market Research and Logistics Analyst

STEER Business
04.2022 - 09.2022

Managing Partner and Investor

Ready For Joy Ltd.
07.2020 - 02.2022

Marketing Promotion

Facedrive Canada Inc.
12.2019 - 04.2020

Bachelor of Tourism And Hospitality Management

Mount Saint Vincent University

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Sendy Kou