Sendy Smith
Barbourville,KY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings.
Overview
18
18
years of professional experience
Work History
Office Manager /Sales Associate Specialist
Hubbards Cabins LLC
Fourmile, KY
03.2022 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Sourced vendors for special project needs and negotiated contracts.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick answers to their questions.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Developed, marketed and sold full range of products and support services.
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with owner to solve problems and handle customer concerns.
QA Clerk 3
CSC
Barbourville, KY
06.2007 - 03.2022
- Monitoring Calls for Quality Assurance.
- Mentoring CSR's to grow and learn. Help with the New Hire training class.
- Assisted with new hire Practicum testing process..
- Answers incoming phone calls on behalf of the client. Provided accurate and correct information to the callers.
- Places outbound customer service calls as required by the client.
- Adheres to established customer service and documentation standards and required time frames.
- Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
- Performs clerical and administrative duties as assigned
- Data Entry.
Clerk 1 CSR
Datatrac
Barbourville , KY
05.2005 - 06.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Took Immigration inbound calls.
- Mentored New Hires.
- Places outbound customer service calls, as required by the client.
- Completes call guides: gathers and verifies information.
- Attends telephone skills and program information training sessions. Adheres to established levels of customer service.
- Adheres to established customer service and documentation standards within required timeframes.
- Adheres to contact center scheduling, ensures telephones coverage during contact center hours of operation.
- Performs clerical or administrative duties assigned.
- Data Entry.
Clerk 1 CSR
Pearson Government Solutions
Corbin, KY
02.2005 - 05.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Took Immigration inbound calls.
- Mentored New Hires.
- Places outbound customer service calls, as required by the client.
- Completes call guides: gathers and verifies information.
- Attends telephone skills and program information training sessions. Adheres to established levels of customer service.
- Adheres to established customer service and documentation standards within required timeframes.
- Adheres to contact center scheduling, ensures telephones coverage during contact center hours of operation.
- Performs clerical or administrative duties assigned.
- Data Entry.
Education
High School Diploma -
Knox Central High School
Barbourville, KY05.1993
Skills
- Merchandise Receiving and Handling
- Cash Handling
- Educational Opportunities
- Security Practices
- Completing Purchases
- Organization Strategies
- Strong Communication and Interpersonal Skills
- Customer Service
- Effective Customer Communication
- Building Customer Loyalty
Timeline
Office Manager /Sales Associate Specialist
Hubbards Cabins LLC
03.2022 - Current
QA Clerk 3
CSC
06.2007 - 03.2022
Clerk 1 CSR
Datatrac
05.2005 - 06.2007
Clerk 1 CSR
Pearson Government Solutions
02.2005 - 05.2006
High School Diploma -
Knox Central High School
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