Senea Fortenberry
Receptionist
Cherokee,NC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily & also was a very experienced Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
Work History
Receptionist
CTVRS/VOC
09.2021 - Current
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Assisted with onboarding new clients and securing paperwork completion
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
Bartender
Anthonys Restaurant
Bryson City, NC
06.2016 - 01.2021
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Upheld strict regulations for safe alcohol service and food safety
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
Bartender
Fontana Village
Robbinsville, NC
05.2021 - 12.2021
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Helped management plan and serve bar menu exceeding customer expectations.
- Would tend to 300+ people on certain weekends
Education
High School Diploma -
Robbinsville High School
Robbinsville, NC05.2013
Skills
- PC Proficiency
- Sorting and Labeling
- Verbal and Written Communication
- Telephone Skills
- Organization and Efficiency
- Data Inputting
- Reminder Calls
- Patient Information Collection
- Cash Register Operation
- Classic Cocktails
- Reconciling Cash Drawers
- Attending Multiple Customers
- Guest Satisfaction
- Liquor, Beer and Wine Knowledge
- Suggestive Selling
- Sales Expertise
- Aloha POS
- Credit and Cash Transactions
- Identification Verification
- Recipe and Menu Memorization
- Clear and Effective Communication
- Customer Service
- Energetic and Outgoing
- Handling Difficult Customers
- High-Volume Environments
- Excellent Judgment
- Age Identification and Compliance
- Responsible Serving
Timeline
Receptionist
CTVRS/VOC
09.2021 - Current
Bartender
Fontana Village
05.2021 - 12.2021
Bartender
Anthonys Restaurant
06.2016 - 01.2021
High School Diploma -
Robbinsville High School