Seneca Battle

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HIPAA compliance

Insurance verification

Patient confidentiality

Appointment scheduling

Medical terminology

Call center experience

Claims processing

Data entry proficiency

Follow-up skills

Empathy and patience

• Handled customer service issues by providing guidance or escalating for advanced support.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Served as first point of contact for incoming technical service calls and emails.
• Walked customers through common phone hardware and software configurations to maximize service functionality.
• Demonstrated advanced product knowledge to solve customer issues.
• Supported customers with online billing, access and account issues.
• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Used remote login tools to assist clients with technical and product questions.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Consulted with customers regarding needs and addressed concerns.
• Followed policies and procedures to meet or exceed established performance requirements.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Educated customers on special pricing opportunities and company offerings.