Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seneca DuCette

Portland,OR

Summary

Accomplished Operations Manager with a proven track record at Broadway Cab, LLC, enhancing operational efficiency and customer satisfaction. Expert in resource allocation and interpersonal communication, I significantly reduced project turnaround times and fostered strong customer relationships. Achieved notable sales growth by leveraging database management skills and a mentorship approach to team leadership.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Account Associate

New Credit America
08.2021 - 12.2023
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Mentored junior sales representatives, providing ongoing coaching to improve their performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Utilized persuasive sales techniques to convert leads into sales.

Operations Manager

Broadway Cab, LLC
09.2000 - 08.2021
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Worked directly with City Officials, Airport Officials, several medical agencies in acquiring proper eligibility for drivers and vehicles.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sales Clerk

Deal's Only
01.2020 - 03.2020
  • Boosted sales by effectively promoting products and engaging with customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Managed inventory to ensure optimal product availability for meeting customer needs.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Processed payments and returns with accuracy and efficiency.
  • Used several databases to order inventory from major suppliers.

Education

No Degree - Business Management

Portland Community College
Portland, OR

No Degree - Accounting And Business Management

Eastern Gateway Community College
Steubenville, OH

Skills

  • Database Management
  • Resource Allocation
  • Project Management
  • Time Management
  • Decision-Making
  • Good Telephone Etiquette
  • Organization
  • Interpersonal Communication
  • Supervision and leadership
  • Dependable and Responsible
  • Written Communication
  • Troubleshooting

Certification

Licensed Oregon Life and Health Insurance - 12/2024

Timeline

Account Associate

New Credit America
08.2021 - 12.2023

Sales Clerk

Deal's Only
01.2020 - 03.2020

Operations Manager

Broadway Cab, LLC
09.2000 - 08.2021

No Degree - Business Management

Portland Community College

No Degree - Accounting And Business Management

Eastern Gateway Community College

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Seneca DuCette