Seneca Hanson
Mesquite,TX
Summary
Highly skilled Chat Support Representative with notable experience in customer service and technical support. Possess strong problem-solving skills, adaptability to evolving technologies, and ability to handle high-volume inquiries while maintaining customer satisfaction.
Overview
8
8
years of professional experience
Work History
Chat /Email/ Inbound Support
Claim Auto Express
Dallas, TX
08.2021 - Current
- Gathered information from diverse third parties to assess liability.
- I facilitate communication between customers affected by automobile accidents or thefts and the corresponding insurance company, ensuring prompt processing of claims.
- Multifaceted claims representative handling a wide range of customer and policy-related matters.
- Monitored chat queues for incoming requests from customers requiring assistance.
Overnight Inventory Associate
Marathon Staffing
Ennis, TX
09.2019 - 08.2021
- Consistently achieved a rate of packaging 4 plastic parts within a span of 30 seconds
- Performed thorough inspections of finished goods to ensure their adherence to quality standards and customer specifications.
- Verified conformity of final products by conducting thorough inspections and tests.
- Completed accurate assembly work by positioning and aligning components.
Claims Analyst
Mitchell International
Lewisville, TX
11.2018 - 02.2019
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Built lasting relationships with clients and employees to underpin successful claims activities.
- Gathered and documented evidence to support court proceedings.
Inventory Associate
APL Logistics
Lewisville, TX
06.2017 - 11.2018
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Participated in physical inventory counts to keep information accurate and current.
Fulfillment Center Associate
Bed, Bath, and Beyond
Fort Worth, TX
11.2016 - 03.2017
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Education
Associates - Liberal Arts
Eastfield Community College
01.2002
Skills
- People Skills
- Planning & Organizing
- Active Listening
- Organizational Skills
- Training & Development
- Critical Thinking
- Data Management
- Microsoft Office
- Problem Resolution
- Conflict Resolution
- Computer Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
Timeline
Chat /Email/ Inbound Support
Claim Auto Express
08.2021 - Current
Overnight Inventory Associate
Marathon Staffing
09.2019 - 08.2021
Claims Analyst
Mitchell International
11.2018 - 02.2019
Inventory Associate
APL Logistics
06.2017 - 11.2018
Fulfillment Center Associate
Bed, Bath, and Beyond
11.2016 - 03.2017
Associates - Liberal Arts
Eastfield Community College