Seneca Taylor
Cumming,Georgia
Summary
Experienced customer service and operations professional with 15 years of management and distribution industry expertise. Skilled at quickly grasping new concepts and leading teams to achieve goals and implement best practices. Committed to delivering exceptional customer service while prioritizing company objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Delaney Hardware
10.2013 - 11.2024
- Company Overview: Commercial and Residential Hardware Distributor
- Assist distribution manager in daily operations
- Implement and complete major projects within distribution center
- Completed Brown paper project for identifying quality issues from start to finish of order life
- Re-slot over 4000 items into new locations
- Lead project manager for implementation of WMS
- Maintain accurate reporting for past due and current shipments
- Maintain and update working spreadsheets for hardware keying orders
- Assign and create job specifications for single family, multi-family and commercial jobs
- Quality control inspections for specific product upon shipment
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Raised property accuracy and accountability by creating new automated tracking method.
Customer Service Supervisor/Operations
FirstService Residential Management
01.2007 - 01.2013
- Company Overview: Residential and Commercial Association Management Company
- Coach team of 4 associates to address received concerns and implement company protocol for 150 associations to include over 27,000 clients
- Manage operations of off-site facilities and equipment management for company
- Assistant manager for the company's largest managed property, consisting of 2440 single family homes
- Provides professional development to team members on interpersonal communication and other soft skills
- Initiates preparation of reports and notices for Manager's review and approval
- Maintains, updates, and coordinates resident information in computer database to provide generated reports to the Property Manager and Board of Directors
- Maintains inventory of association devices for distribution, tracks orders and facilitates billing for common areas keys, transmitters and key fobs for residents
- Enter work orders and schedule work with vendor, follow up for completion
- Residential and Commercial Association Management Company
Education
Real Estate Inspection Certification - Home Inspections
Inspection Certification Associates
ONLINE11-2024
Lean Six Sigma Yellow Belt Certification - undefined
Wisconsin School of Business
Madison, Wisconsin01.2020
Georgia Real Estate license -
Georgia Real Estate Commission
Duluth, Georgia01.2005
Certified Massage Therapist - undefined
Rising Spirit Institute of Natural Health
Dunwoody, Georgia01.2001
High School Diploma - undefined
South Forsyth High School
Cumming, Georgia01.2000
Skills
- Excel
- NetSuite
- Data evaluation
- Process flows
- KPI tracking
- Procedure development
- Process improvements
- Performance reporting
- Workforce management
- Report generation
- Work flow planning
- Business and operations management
- Systems implementation
- Inventory management
Certification
- 60 Hour Professional Real Estate Inspection Certification Training - Completed 11/20/2024
Timeline
Operations Manager
Delaney Hardware
10.2013 - 11.2024
Customer Service Supervisor/Operations
FirstService Residential Management
01.2007 - 01.2013
Lean Six Sigma Yellow Belt Certification - undefined
Wisconsin School of Business
Certified Massage Therapist - undefined
Rising Spirit Institute of Natural Health
High School Diploma - undefined
South Forsyth High School
- 60 Hour Professional Real Estate Inspection Certification Training - Completed 11/20/2024
Real Estate Inspection Certification - Home Inspections
Inspection Certification Associates
Georgia Real Estate license -
Georgia Real Estate Commission
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