Robert Rodriguez
Corona,CA
Summary
A highly skilled, energetic, and dynamic hospitality leader. With over 20 years in the industry, extensive experience, and excelling in sales strategy and team building. Proven track record of enhancing customer service and training staff to exceed standards. Skilled in inventory management, achieving significant sales growth while fostering a collaborative work environment. Fluent in Spanish, enhancing communication with diverse teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Claim Jumper Restaurant
Costa Mesa, CA
01.2022 - Current
- Developed and implemented effective strategies to maximize sales and profits.
- Analyzed financial data and prepared reports for senior management.
- Ensured that customer service standards were met or exceeded at all times, and resolved customer complaints in a timely manner.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Negotiated contracts with vendors to secure favorable terms and pricing, and communicated regularly with suppliers regarding product delivery timelines and pricing information. Monitored inventory levels and placed orders for new stock as needed.
- Managed daily operations of the store, including scheduling and supervising staff.
Training Manager/Director
Puesto
Huntington Beach, CA
02.2021 - 01.2022
- Developing all employees in reaching maximum service standards.
- Responsible for training schedules in every department.
- Created training materials for all of the front-of-house departments.
- Mentored new managers and leads to align performance with the company's core values, and encouraged career development.
Senior Manager/Bar Manager
Mastros Steakhouse
Costa mesa, CA
01.2020 - 01.2021
- Supervise employees and management's work in the front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines in a high-volume, all-scratch kitchen.
- Performed facility walk-throughs to assess cleanliness and preparedness at the beginning and end of shifts.
- Led the weekly manager meeting – reviewed profit and labor, discussed efficiencies for the week, and reviewed opportunities for growth and controllable costs.
- Recruit, interview, and hire staff.
- Manage all FOH schedules and shift assignments, communicate expectations and policies, conduct regular reviews, and determine disciplinary procedures when necessary.
- Test Pilot Restaurant – allows for numerous successful operational and corporate trial programs.
- Ensure quality of food through Daily food reviews
General Manager
Porto’s Bakery
Buena Park, CA
03.2017 - 01.2020
- Provided managerial support to the Team by implementing policies, executing marketing strategies and ensuring operating procedures were being followed
- Developed and trained new managers
- Managed restaurant opening and closing procedures and responsible for deposits
- Produced monthly reports detailing sales trends, forecasts, budget preparations and monthly/weekly profit and labor reports
- Maximized sales and profits through service techniques to ensure a great individualized guest experience
- Trained, coached and mentored Staff (managers, front and back of the house)
Assistant General Manager
The Cheesecake Factory
Brea, CA
10.2012 - 03.2017
- Successfully managed a restaurant, increasing sales by 10% through quality food and exceptional service.
- Negotiated vendor contracts and controlled inventory costs.
- Managed marketing events and developed customer outreach strategies.
- Ensured that quality was never compromised, enabling the best guest experience possible.
- Managed NROs throughout Southern California.
Assistant General Manager
Bj’s Restaurants
Corona, CA
07.2009 - 10.2012
- Responsible for the efficient operation of the bar and inventory accountability.
- Worked closely with vendors to expand specialty liquor and top-shelf options.
- Supervised server and bartender departments, and provided coaching and performance evaluations.
- Managed special events with beer vendors.
- Managed new restaurant openings.
- Led weekly manager meetings.
General Manager
El Torito Restaurants
Yorba Linda, CA
03.2005 - 07.2009
- Developed and managed team building training
- Training restaurant for new managers
- Managed inventory control
- Responsible for all day to day operations of the restaurant
Education
Bachelor of Arts - Criminal Justice
California State University
CA06-2002
Skills
- Fluent in Spanish
- Customer service
- Team building
- Employee training
- Sales strategy
- Inventory management
- Quality control
- Scheduling management
Certification
- ServSafe National Restaurant Association Manager Certification Course
- California RBS Alcohol Certified
References
Available Upon Request
Timeline
Assistant General Manager
Claim Jumper Restaurant
01.2022 - Current
Training Manager/Director
Puesto
02.2021 - 01.2022
Senior Manager/Bar Manager
Mastros Steakhouse
01.2020 - 01.2021
General Manager
Porto’s Bakery
03.2017 - 01.2020
Assistant General Manager
The Cheesecake Factory
10.2012 - 03.2017
Assistant General Manager
Bj’s Restaurants
07.2009 - 10.2012
General Manager
El Torito Restaurants
03.2005 - 07.2009
Bachelor of Arts - Criminal Justice
California State University
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