Senecca Collins
Tulsa,United States
Summary
Communicate and coordinate regionally with Tribal governments to educate the benefits of health insurance. Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Strategic and decisive leader with a hardworking mentality and over 20 years of related experience with relevant civilian and military employment background.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Community Outreach Specialist
Blue Cross Blue Shield of Oklahoma
09.2019 - Current
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
- Collaborated with other professionals in creating educational materials related to health promotion, preventive care, and wellness initiatives.
- Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
- Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
- Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
- Developed comprehensive marketing plans to promote community events, resulting in increased attendance and participation.
- Organized training sessions for volunteers to ensure proper preparation for their roles within outreach programs or events.
- Implemented creative strategies for reaching underserved populations within the community through targeted outreach efforts.
- Increased public awareness of available resources by organizing informational workshops, seminars, and events.
Residency Coordinator
University of Oklahoma
06.2018 - 09.2019
- Fostered an inclusive work environment by promoting diversity initiatives throughout the residency program''s recruitment process and operations.
- Organized regular educational seminars and workshops, enriching the academic experience of all participants involved in the residency program.
- Served as a liaison between residents, faculty, administration, and other healthcare professionals to advocate for optimal patient care outcomes within the training environment.
- Increased resident satisfaction by addressing concerns promptly and implementing solutions that benefited both trainees and faculty members.
- Provided ongoing mentorship for residents, fostering professional development and a strong sense of community within the program.
- Improved communication between residents and faculty by creating a centralized information-sharing platform.
- Coordinated residents'' schedules, ensuring adequate coverage for all hospital departments while balancing educational requirements.
- Managed resident evaluation process, gathering feedback from faculty and providing constructive guidance to optimize performance.
- Implemented innovative orientation programs for incoming residents to foster a positive learning environment from day one.
- Monitored resident progress through evaluations and assessments, identifying areas of improvement and providing ongoing support for growth opportunities.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Collaborated with department heads to create individualized learning plans tailored to each resident''s professional goals and interests.
Patient Access Rep
Saint Francis Hospital
05.2016 - 06.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Military Recruiter
United States Air Force
12.1997 - 02.2016
- Remained current with training and sought new training opportunities to further personal growth.
- Mentored junior recruiters on effective techniques for building rapport with prospective candidates, leading to higher success rates in securing commitments from qualified individuals.
- Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Organized and participated in job fairs, college campus events, and other outreach activities to increase awareness of military career opportunities.
- Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
- Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests.
- Developed mentorship program for enlistees, improving retention rates and satisfaction.
- Negotiated collaboration agreements with local businesses to promote military careers at community events.
- Fostered strong relationships with community leaders to support recruitment efforts, enhancing military's presence in local areas.
- Boosted team morale and productivity with effective leadership and mentoring of junior recruiters.
- Facilitated partnerships with educational institutions, opening pathways for student enlistment and career opportunities.
- Achieved recognition for outstanding performance in meeting recruitment targets consistently.
- Organized and led informational sessions for potential recruits, significantly increasing awareness and interest.
- Increased visibility of military career benefits at job fairs and career expos, attracting wider audience of potential candidates.
- Delivered comprehensive training programs for new recruiters, elevating team capabilities and performance.
Education
Human Resources
Community College of Air Force
Shreveport, LASkills
- Partnership Development
- Problem-Solving
- Time Management
- Effective Communication
- Interpersonal Skills
- Analytical Thinking
Accomplishments
- Successfully executed over 10 events over past year.
- Raised awareness for health insurance costs and benefits.
- Added, renewed and grew fundraising and donation contributions.
- Promoted twice in 1 year.
- USAF Recruiter of the year award.
- Exceeded USAF Recruiter goals every year.
- Top Recruiter
Certification
- National Association of Insurance Commissioners Accidental and Health & Sickness License Producer
- Life Insurance Producer
SpenSpending time with family. Building PC's. Traveling. Volunteering. Bicycling.
These activities bring me great joy, fulfillment, and a sense of connection to others and the world around me. My military background has contributed a unique blend of technical proficiency, discipline, problem-solving, attention to detail, effective communication, teamwork, and leadership skills. The Air Force personnel are held to high ethical and integrity standards. We are ofen required to handle stressful situations and overcome challenges. We have a strong sense of duty and loyalty to our country. I strongly believe these traits are valuable in a variety of civilian careers. My Air Force experience brings a unique perspective and skill set to any role.
Timeline
Community Outreach Specialist
Blue Cross Blue Shield of Oklahoma
09.2019 - Current
Residency Coordinator
University of Oklahoma
06.2018 - 09.2019
Patient Access Rep
Saint Francis Hospital
05.2016 - 06.2018
Military Recruiter
United States Air Force
12.1997 - 02.2016
Human Resources
Community College of Air Force