Summary
Overview
Work History
Education
Skills
Summary
Work Availability
Timeline
Hi, I’m

Seneciea Delk

Data Analysis
Newport News,VA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

I am enthusiastic about utilizing my administration expertise, strong presentation skills, and analytical skills to make a significant contribution to a dynamic and thriving organization. My objective is to support the organization in achieving its goals while honing my abilities in successfully managing large facilities, fostering productivity, safety, effective communication, and teamwork among team members. Furthermore, I have the capability to comprehend and communicate safety requirements and operational procedures efficiently. I also possess a strong communication With a solid understanding of reading, writing, and comprehending English, I am confident in my ability to independently complete tasks and deliver exceptional results. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

3
years of professional experience

Work History

USAA Federal Savings Bank

Mortgage Coordinator
12.2022 - Current

Job overview

  • Efficiently handling inbound calls and providing comprehensive assistance to callers
  • Actively participating in the development of project plans and timelines, ensuring successful achievement of project objectives
  • Conducting thorough research, analyzing data, and producing detailed reports to support decision-making processes
  • Collaborating closely with cross-functional teams to foster effective communication and seamless coordination
  • Proficiently managing and organizing project documentation, including progress reports, meeting minutes, and action items
  • Achievements: Consistently delivering projects within assigned timelines, significantly enhancing operational efficiency and generating substantial cost savings
  • Garnering recognition for exceptional project management skills and outstanding ability to handle multiple tasks simultaneously.
  • Inputted data into computer system to ensure accuracy and completeness of records.
  • Created spreadsheets for tracking incoming orders and outgoing shipments.
  • Generated reports on discrepancies between physical counts and computer records.
  • Maintained client confidence by keeping information confidential.
  • Identified errors in the data entry process and corrected them promptly.
  • Reviewed completed work for accuracy before submitting it to supervisor for review.
  • Scanned documents into the company's database system using optical character recognition software.
  • Utilized various software applications to enter, update, verify, and retrieve data efficiently..
  • Provided support to colleagues regarding technical issues associated with the use of computers and other office equipment.

Rite Aid

Supervisor
03.2022 - 12.2022

Job overview

  • Cultivate a customer-centric environment and consistently surpass customer experience targets
  • Effectively oversee store operations to optimize profitability
  • Recruit, select, and inspire team members through fostering a sales-driven mindset focused on exceptional customer service
  • Deliver regular performance evaluations to foster associate development
  • Monitor and assess Profit and Loss (P&L) statements and inventory records for informed decision-making
  • Ensure adherence to all regulatory, compliance, and safety requirements, as well as maintaining store aesthetics
  • Uphold cash handling procedures and bank deposit protocols
  • Maintain compliance with inventory and merchandise standards outlined in the POMP manual, profit planner, and plan-o-gram guidelines.

Amazon Warehouse

Warehouse Supervisor
03.2022 - 05.2022

Job overview

  • Responsibilities and Achievements: Consistently exceeded customer expectations through the timely and complete shipment of orders, resulting in exceptional customer satisfaction
  • Resolved customer complaints promptly and provided exceptional service
  • Efficiently managed the organization of parts within yard trailers, including receiving, put-away, and unreceived parts, to ensure smooth production operations
  • Quickly responded to any emergencies or issues that arose
  • Fostered effective communication among the team to facilitate seamless task execution and overall responsibilities
  • Provided valuable guidance and constructive feedback to the floor team, effectively resolving issues through collaboration
  • Maintained impeccable inventory accuracy by strictly enforcing product handling procedures and following protocols for product identification and location
  • Proactively communicated and escalated any potential defects or warehouse issues that could disrupt operations.

Care Advantage

In Home Nursing
06.2020 - 12.2021

Job overview

  • Conduct thorough physical examinations and gather comprehensive health histories to inform crucial decision-making processes
  • Deliver health promotion initiatives, provide counseling, and offer educational resources to enhance overall wellbeing
  • Administer personalized interventions, including medication administration, to address individual healthcare needs
  • Collaborate with a diverse range of healthcare professionals to ensure seamless coordination of care and optimize patient outcomes.

Securitas

Security
01.2021 - 04.2021

Job overview

  • Handle customer inquiries and provide support over the phone
  • Organize and schedule service appointments efficiently
  • Generate dispatch tickets for service requests
  • Coordinate and dispatch service technicians to assigned calls
  • Conduct post-service debriefs with technicians for feedback and improvement
  • Maintain up-to-date records of technician schedules and time off
  • Manage incoming emails and messages from multiple mailboxes
  • Monitor and update the dispatch board and schedule
  • Forecast workload for the next 2-3 days
  • Communicate with customers about pending parts for their service calls
  • Attend daily conference calls with District Service Managers to address SLA and technician availability concerns
  • Provide on-the-job training for staff when necessary
  • Assist technicians with ticket information, directions, scheduled times, parts requirements, and other relevant details
  • Ensure prompt acknowledgement and updates for all tickets, including new and existing ones.
  • Developed policies, procedures and plans for the organization's information security management system.

Admin

Job overview

  • Managed and maintained office schedules, including meetings, appointments, and events
  • Assisted in the creation and distribution of office-wide communications, including memos and newsletters
  • Coordinated travel arrangements and event logistics for senior staff members
  • Maintained and organized office supplies, equipment, and files
  • Achievements: Streamlined administrative tasks by implementing new organization and communication systems, resulting in a 15% increase in overall productivity
  • Implemented a new filing system for confidential client documents, reducing retrieval time by 30%.

Education

Smithfield High School
Smithfield, VA

High School Diploma

Skills

  • Admin
  • File Management
  • Account Management
  • Accounts Payable
  • Claims Management
  • Audit
  • Progress Documentation
  • Case Management Experience
  • Behavioral Management
  • Community Activities
  • Care Plan Management
  • ADL Support
  • Patient Care
  • Client Transportation
  • Vital Sign Monitoring
  • First Aid and Safety
  • Medical Charting
  • Feeding Assistance
  • Compassionate Client Care
  • Client Safety and First Aid
  • Medication Administration
  • Case Management
  • Behavior Redirection
  • Care Plan Assessment
  • Quality Program Protocols
  • Knowledge of State Regulations
  • Geriatric Care
  • Infection Control
  • Clinical Quality Program Standard VA Driver's License
  • Client Documentation
  • Document Analysis

Summary

Seeking career growth and development opportunities
Availability
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Timeline

Mortgage Coordinator

USAA Federal Savings Bank
12.2022 - Current

Supervisor

Rite Aid
03.2022 - 12.2022

Warehouse Supervisor

Amazon Warehouse
03.2022 - 05.2022

Security

Securitas
01.2021 - 04.2021

In Home Nursing

Care Advantage
06.2020 - 12.2021

Admin

Smithfield High School

High School Diploma
Seneciea DelkData Analysis