SENEEQAH COMBS
Orange ,NJ
Summary
Seeking to obtain a position that allows me to further my strong organizational, analytical and strategic communication skills, while supporting a team and contributing to the success of my employer. Well-qualified employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Property Manager
Complete Solutions
Orange, NJ/ Nashville, TN
01.2023 - Current
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Conducts regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhances tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Keep properties in compliance with local, state, and federal regulations.
- Collect and maintained careful records of rental payments and payment dates.
- Administer operations to handle needs of more than 3 tenants across 3 property units.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Front Desk Agent
Hotel Preston
Nashville, TN
11.2020 - 01.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Customer Service Technician Specialist
GHP Group, Inc
Niles, IL
09.2019 - 10.2020
- Maintain ability to meet deadlines with excellent problem solving skills in a timely manner
- Communication through Inbound/Outbound phone calls and email with customers, qualified maintenance technicians and colleagues
- Maintain and successfully resolve Better Business Bureau complaints on a daily basis
- Provide professional and technical knowledge of a variety of products by attending educational workshops, extensive training sessions & completing product knowledge assignments with excellence
- Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, evaluating new equipment techniques
- Maintain supply inventory by checking stock to determine inventory level & anticipating needed supplies
- Verifying receipt of supplies
- Temporary To Hire
Shift Supervisor
Stabucks Coffee Company
09.2013 - 08.2019
- Hired as a Barista Trainer and promoted to Shift Supervisor in 2015
- Educated customers about coffee culture
- Ensured that Starbucks' standards and merchandising adhered to company standards
- Expedited customer orders and made sure that quality is met on all shifts
- Interacted with customers to ensure that all requests are met
- Maintained contact with customers before and after all transactions
- Addressed customer inquiries and resolved complaints in a timely manner
- Trained all team members to deliver outstanding customer service
- Opened a new store location and assisted in recruiting and training new team members
- Worked closely with the District Manager to build the store's brand
- Worked efficiently with minimal oversight to accomplish assigned duties
- Responsible for cash handling, safe verification and daily deposits.
Customer Service Representative
PACIFIC CARE
Huntsville, AL
08.2010 - 09.2012
- Performed routine billing and clerical tasks
- Responded to customer medical and billing inquiries
- Assisted medical professionals with billing and insurance inquiries
- Expedited billing and medical records to customers and medical professionals
- Checked the status of insurance claims.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
BA in Elementary Education -
Alabama A&M
Huntsville, AL01.2011
Diploma - Liberal Arts And General Studies
Emil G Hirsch Highschool
Chicago, IL06.2006
Skills
- Customer Service
- Tech Support
- Help Desk
- Call Center
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff Management
Assessments
- Call Center Customer Service, Highly Proficient, 03/01/20, Applying customer service skills in a call center setting.
- Restaurant Manager, Highly Proficient, 09/01/19, Managing restaurant staff and meeting customer expectations.
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Property Manager
Complete Solutions
01.2023 - Current
Front Desk Agent
Hotel Preston
11.2020 - 01.2023
Customer Service Technician Specialist
GHP Group, Inc
09.2019 - 10.2020
Shift Supervisor
Stabucks Coffee Company
09.2013 - 08.2019
Customer Service Representative
PACIFIC CARE
08.2010 - 09.2012
BA in Elementary Education -
Alabama A&M
Diploma - Liberal Arts And General Studies
Emil G Hirsch Highschool