Seneida Fredde

• Handled tenant complaints, on 202 units, promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Maintained sufficient number of units market-ready for lease.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
• Conducted regular inspections of both interior and exterior of properties for damage.

I had to take a year off of work to fight cancer.

• Assist the Community Manager/ Leasing Consultant in entering data into the management software program
• Administered operations to handle the needs of more than 500 tenants across 380 property units
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
• Perform other duties assigned
• Assist the property manager in addressing, and resolving internal and external issues in relation to contractors, residents , and vendors
• Achieve under 2% delinquency each month
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
• Followed up on delinquent tenants and coordinated collection procedures
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
• Developed and executed plan to achieve and maintain 96% or better rate of occupancy
• Kept accurate records of all resident and tenant correspondence.

• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Attended AAGD for 10 years
• Administered operations to handle needs of more than 700 tenants across 447 property units
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
• Insurance up keeping
• Assist with property utility
• Record, Investigate, resolve, and follow on work order and residents’ complaints
• Inventory, Order, and verify receipt of office supplies
• Followed up on delinquent tenants and coordinated collection procedures
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
• Handle resident(s) retention, insurance and renewals
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
• Developed and executed plan to achieve and maintain 99% or better rate of occupancy
• Kept accurate records of all resident and tenant correspondence.

• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
• Kept meticulous records of correspondence between management and tenants
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
• Resolved conflicts between tenants regarding noise, encroachments and parking
• Toured the property with prospective tenants and provided wealth of information in regard to its key features
• Performed background, reference and credit checks as part of screening process of prospective tenants
• Distributed and followed up on tenant renewal notices
• Escalated major issues to property manager for immediate remediation
• Invited prospects to fill out application upon completion of property tour
• Administered operations to handle needs of more than 447 property units
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Executed record filing system to improve document organization and management
• Maintained staff directory and company policy handbook for human resources department
• Generated reports and typed letters in Word and prepared PowerPoint presentations
• Arranged rapid office equipment repair and maintenance with vendors
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.