Skilled technician with a proven record in diagnosing technical issues and training junior staff. Committed to enhancing customer satisfaction through effective problem-solving and collaborative teamwork.
Work History
Technician
19 Years 5 Months
Comcast | 03.2007 - Current
Installed and configured cable services, enhancing user experience through efficient setups.
Diagnosed technical issues in customer equipment, ensuring prompt resolution and customer satisfaction.
Trained junior technicians on installation procedures and troubleshooting techniques, fostering team development.
Collaborated with cross-functional teams to streamline service delivery processes, improving operational efficiency.
Sales Associate
3 Years 8 Months
Coca Cola Enterprises | 07.2003 - 03.2007
Fostered strong customer relationships by providing exceptional service and product knowledge.
Maximized product visibility through effective merchandising strategies and promotional displays.
Collaborated with team members to achieve sales targets and enhance store performance.