Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Senet Ks Idriss

Houston,TX

Summary

Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, maintaining accurate records of all transactions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Realtor

Stone & Fields Brokerage
11.2023 - Current
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.

Sales Associate

Michael Kors
10.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Realtor

Keller Williams
01.2023 - 11.2023
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Advertised client properties through websites, social media, and real estate guides.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Developed new business and managed new and existing clients.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Guest Services Officer

HYATT REGENCY HOTEL
11.2017 - 07.2019
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
  • Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
  • Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
  • Improved interdepartmental communication through regular meetings discussing guest feedback and areas for improvement.
  • Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
  • Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enforced policies and procedures to increase efficiency.
  • Monitored staff performance and provided feedback and guidance.
  • Implemented marketing and promotional initiatives to increase occupancy.

Sales Associate

Victoria's Secret
02.2012 - 08.2013
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

BA Hospitality - Hotel And Tourism Management

Kollege Damansara Utama
Kuala Lumpur, Malaysia
12.2010

Skills

  • Pricing Negotiation
  • Closing Support
  • Property Tours and Inspections
  • Staff Management
  • Schedule Coordination
  • Administrative Support
  • Property Marketing
  • Contract Negotiation
  • Sales Development
  • Leasing and Sales
  • Seller representation aptitude
  • Buyer representation competence
  • Client relationship management
  • Attention to detail
  • Strong negotiation skills
  • Customer Needs Assessment
  • Upselling
  • Product Sales
  • Guest Relations
  • Time Management
  • Relationship Building
  • Listening Skills
  • Reliable and Punctual
  • Exceptional Customer Service
  • Multi-Tasking Strength

Certification

Real Estate License

Cosmetology Certificate

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Amharic
Professional Working
Tigrinya
Full Professional

Timeline

Realtor

Stone & Fields Brokerage
11.2023 - Current

Sales Associate

Michael Kors
10.2023 - Current

Realtor

Keller Williams
01.2023 - 11.2023

Guest Services Officer

HYATT REGENCY HOTEL
11.2017 - 07.2019

Sales Associate

Victoria's Secret
02.2012 - 08.2013

BA Hospitality - Hotel And Tourism Management

Kollege Damansara Utama

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