Senetra Baptiste

Work History

Compliance Analyst

Elan Financial Services-NC

05.2023 - 06.2024

Assists in the implementation of an effective risk management framework.
Monitors systems, databases, information, processes, or procedures.
Identifies and escalates matters requiring attention to the appropriate area.
Performs work on projects and initiatives and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations.
Coordinates the collection and/or compilation of data, and compiles and provides reports.
Assist in report development and analyzing data.
Provides guidance, support, and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives. Outbound/Inbound customer contact.

Customer Outreach Analyst & Compliance

US BANK-Charlotte, NC

05.2022 - 06.2024

Assists in the implementation of an effective risk management framework
Monitors systems, databases, information, processes or procedures
Identifies and escalates matters requiring attention to the appropriate area
Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations
Coordinates the collection and/or compilation of data, and compiles and provides reports
Assist in report development and analyzing data
Provides guidance, support, and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives. Outbound/Inbound customer contact.

Customer Service Representative

Conn's Home Plus-Charlotte, NC

06.2017 - 12.2019

Managed the opening and closing procedures of the store.
Delivered attentive customer service care.
Rapidly addressed and resolved customer issues.
Administered minimal technical support.
Maintained a customer service rating of 95% or higher consistently.
Led a team of customer service representatives.
Managed ongoing maintenance of the store.
Increased knowledge of store inventory.
Responsible for the secure management of bank deposits.
Offered assistance to customers for payment transactions while ensuring the confidentiality of their personal information.
Utilized effective furniture staging methods to optimize product visibility and attract more customers.

Cashier

Harris Teeter-Charlotte, NC

03.2016 - 06.2017

Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Informs management at least 2 hours before shift begins when going to be late or absent from work.
Customer Service – Provides exceptional customer service even in difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Diversity - Demonstrates knowledge of Company's EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Company values.
Initiative - Volunteers readily; undertakes self-development activities; asks for and offers help when needed.
Innovation generates suggestions for improving work and presents ideas and information in a respectful manner.
Interpersonal Skills – Is never rude; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively in English. Presents numerical data effectively. Able to read and interpret English-written information.
Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.
Planning/Organizing - Prioritizes work activities; Uses time efficiently.
Problem Solving - Identifies and resolves concerns in a timely manner; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork - Balances team and own responsibilities; Is open to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills; Shares job knowledge.

Cashier/Stocker

Walmart-Charlotte, NC

11.2014 - 01.2016

Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Balanced daily transactions on a computerized point-of-sale system.
Conducted price checks for special orders or discounts as requested by customers.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Followed company security procedures for handling large sums of money.
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Answered customer inquiries regarding store policies and procedures.
Ensured compliance with all safety regulations within the store environment.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Stocked shelves with merchandise when needed.
Helped customers find specific products, answered questions, and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Delivered high level of customer service to patrons using active listening and engagement skills.
Learned roles of other departments to provide coverage and keep store operational.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Used suggestive selling techniques to promote add-on sales.

Summary

Overview

Work History

Compliance Analyst

Customer Outreach Analyst & Compliance

Customer Service Representative

Cashier

Cashier/Stocker

Education

High school or equivalent - General Studies

Skills

Indeed assessment

Languages

Affiliations

Languages

References

Work Availability

Software

Work Preference

Work Type

Work Location

Important To Me

Interests

Timeline

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