Senetria Dowsing
Olive Branch,Mississippi
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
22
22
years of professional experience
Work History
Cashier
Target Cooperation
Germantown, TN
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
Teacher
Marshall County Schools
HOLLY SPRINGS, United States
08.2015 - Current
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Patient Care Coordinator
Compass Intervention Center
Memphis, TN
04.2004 - 08.2015
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
Behavioral Health Technician
Compass Intervention Center
Memphis, TN
04.2004 - 08.2015
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Education
Master of Science - Educational Leadership
Concordia University
Portland, OR05.2017
Bachelor of Science - Elementary Education
Rust College
Holly Springs, MS04.2015
Skills
- Technology Integration
- Behavioral Skills Development
- Blackboard Software
- Insurance Practices
- Customer Service
- Patient Rapport
- Verbal and Written Communication
- Patient Intervention
- Mental Health Care
- Behavioral Supervision
- Behavioral Health
- Observational Skills
- Direct Patient Care
- Collaborative Treatment Planning
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Led class average to a 90% increase in math standardized test scores during the 2021-2022 school year.
- Awarded Teacher of the Year for H.W. Byers Elementary during 2021-2022 school year.
- Awarded District Teacher of the Year for Marshall County School District during 2021-2022 school year.
Timeline
Cashier
Target Cooperation
11.2023 - Current
Teacher
Marshall County Schools
08.2015 - Current
Patient Care Coordinator
Compass Intervention Center
04.2004 - 08.2015
Behavioral Health Technician
Compass Intervention Center
04.2004 - 08.2015
Bachelor of Science - Elementary Education
Rust College
Master of Science - Educational Leadership
Concordia University