Seng Vang
Appleton,WI
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to drive business results. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Proactive representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
22
22
years of professional experience
Work History
Home Health Care Provider
Ilife Financial Management
APPLETON, WI
08.2011 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Administered medication as directed by physician.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Inside Sales Representative
Builders FirstSource
De Pere, WI
09.2017 - 04.2020
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Analyzed, investigate, and resolved old open orders.
Customer Service Representative
Western Building Products Inc
Milwaukee, WI
12.2002 - 05.2011
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Entered orders into computer database system.
Education
Associate of Science - Accounting
Milwaukee Area Technical College
Milwaukee, WI05.2006
Skills
- Call Documentation
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Microsoft Office
- Disciplinary Procedures
- Time Management
- Customer Service and Assistance
- Attention to Detail
- Phone and Email Etiquette
- Issue and Complaint Resolution
- Correcting Discrepancies
- Administrative and Office Support
Timeline
Inside Sales Representative
Builders FirstSource
09.2017 - 04.2020
Home Health Care Provider
Ilife Financial Management
08.2011 - Current
Customer Service Representative
Western Building Products Inc
12.2002 - 05.2011
Associate of Science - Accounting
Milwaukee Area Technical College
Similar Profiles
Marvin LoboMarvin Lobo
Caregiver at Ilife Financial ManagementCaregiver at Ilife Financial Management
Astrea WattsAstrea Watts
Personal Care Worker at ILife Financial ServicesPersonal Care Worker at ILife Financial Services
Elmir MahmudzadeElmir Mahmudzade
Specialist at Performance Management division of Financial Management department at International Bank of Azerbaijan (ABB)Specialist at Performance Management division of Financial Management department at International Bank of Azerbaijan (ABB)
Phil PannierPhil Pannier
Owner at Pannier Home Improvement LLCOwner at Pannier Home Improvement LLC
Lauren Van DaalwykLauren Van Daalwyk
Business Owner at Lauren's Pawsome Pet Sitting LLCBusiness Owner at Lauren's Pawsome Pet Sitting LLC