Senga Cooper
Glasgow,Scotland
Summary
Dynamic professional with a proven track record in child and adolescent mentoring and exceptional problem-solving skills, evidenced by increasing camper retention at NEOC. Expert in fostering positive learning environments and enhancing team performance, notably reducing grill-to-table times at Nando's Restaurant. Skilled in customer service and training delivery, committed to driving satisfaction and achievement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Camp Counselor
NEOC
06.2023 - 09.2024
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Contributed to the development of new programs aimed at increasing camper retention rates.
- Assisted in the successful management of daily operations and site maintenance.
- Worked with children of varying age, interest, skill, and developmental levels.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
Online Tutor
Self-employed
09.2020 - 05.2024
- Promoted a positive and engaging learning environment, encouraging students to ask questions and seek clarification as needed.
- Participated in ongoing professional development opportunities to stay current on best practices for online tutoring and education.
- Maintained open lines of communication with parents or guardians regarding student progress, addressing any concerns or questions proactively.
- Adapted instructional techniques based on unique learning styles.
- Assisted students in developing essential study skills, leading to improved time management and academic success.
- Provided timely feedback to students on their progress, resulting in increased self-confidence and academic growth.
Staff Trainer
Nando's Restaurant
12.2022 - 05.2024
- Contributed to reducing grill-to-table times from 12:37mins to 9:49minutes over a month by implementing custom training plans with each grill team member.
- Provided valuable insights during staff meetings.
- Trained employees on updated policies and procedures, ensuring seamless transitions during periods of change.
- Developed a positive learning environment, fostering open communication and active participation from trainees.
- Lead and organized the grill team during busy shifts for a smooth kitchen operation to bring in a net income of over £10,000 in one shift.
Sales Assistant
Holland & Barrett
02.2022 - 12.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Store Supervisor
SUBWAY®Restaurants
03.2021 - 10.2021
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines and scheduling routine maintenance tasks.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Education
Bachelor of Arts - Childhood And Youth Studies
Open University
Online07.2030
High School Diploma -
Meldrum Academy
Oldmeldrum, Scotland05.2020
Skills
Child and adolescent mentoring
Problem-Solving
Decision-Making
Group supervision and management
Patience and Empathy
Soft skills training
Training delivery
Customer Service
Certification
NSPCC Child Protection for Tutors
Timeline
Camp Counselor
NEOC
06.2023 - 09.2024
Staff Trainer
Nando's Restaurant
12.2022 - 05.2024
Sales Assistant
Holland & Barrett
02.2022 - 12.2022
Store Supervisor
SUBWAY®Restaurants
03.2021 - 10.2021
Online Tutor
Self-employed
09.2020 - 05.2024
Bachelor of Arts - Childhood And Youth Studies
Open University
High School Diploma -
Meldrum Academy
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