SENGHOR DE B DERAC
CRS AGENT
Ocala,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Healthcare Assistant
TTEC
01.2021 - 11.2023
- Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
- Promoted recovery by proactively identifying potential issues or complications related to medication side effects or changes in condition.
- Contributed to efficient hospital operations by promptly responding to call lights and addressing patient concerns as needed.
Customer Service Representative
AT&T |Tampa, USA
03.2018 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dental Assistant & CRS
Pharma-Centra |Miami, USA
05.2016 - 08.2018
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
GED -
CENTRAL UNVERSITY OF FLORIDA
05.2001 -
Skills
Patient Companionship
Blood Pressure Measurement
Feeding Assistance
Medical Equipment Operation
Patient Care
Elderly Care
Health Education
Quality Assurance
Timeline
Healthcare Assistant
TTEC
01.2021 - 11.2023
Customer Service Representative
AT&T |Tampa, USA
03.2018 - 10.2020
Dental Assistant & CRS
Pharma-Centra |Miami, USA
05.2016 - 08.2018
GED -
CENTRAL UNVERSITY OF FLORIDA
05.2001 -