SENGHOR DE B DERAC
CRS AGENT
Ocala,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Healthcare Assistant
TTEC
01.2021 - 11.2023
- Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
- Promoted recovery by proactively identifying potential issues or complications related to medication side effects or changes in condition.
- Contributed to efficient hospital operations by promptly responding to call lights and addressing patient concerns as needed.
Customer Service Representative
AT&T |Tampa, USA
03.2018 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dental Assistant & CRS
Pharma-Centra |Miami, USA
05.2016 - 08.2018
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
GED -
CENTRAL UNVERSITY OF FLORIDA
05.2001 -
Skills
Patient Companionship
undefinedTimeline
Healthcare Assistant
TTEC
01.2021 - 11.2023
Customer Service Representative
AT&T |Tampa, USA
03.2018 - 10.2020
Dental Assistant & CRS
Pharma-Centra |Miami, USA
05.2016 - 08.2018
GED -
CENTRAL UNVERSITY OF FLORIDA
05.2001 -
Similar Profiles
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila ParkerSheila Parker
Customer Service Representative at TTECCustomer Service Representative at TTEC
Matthew BernardMatthew Bernard
Executive Director at TTECExecutive Director at TTEC
Michael AMichael A
Licensing Supervisor at TTECLicensing Supervisor at TTEC
Mateo GarciaMateo Garcia
Firefighter /EMT at Marion County Fire RescueFirefighter /EMT at Marion County Fire Rescue