Seng Phayvanh Heuanphommavong
Plymouth,MN
Summary
Dynamic and detail-oriented Radiology Medical Receptionist with a proven track record at Park Nicollet Clinic. Expert in patient scheduling and EHR management, enhancing operational efficiency. Recognized for exceptional customer service and collaboration, significantly reducing patient wait times while ensuring HIPAA compliance and maintaining data integrity.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Radiology Medical Receptionist
Park Nicollet Clinic
Saint Louis Park, MN
03.2025 - Current
- Scheduled appointments efficiently using electronic health record (EHR) systems for optimal resource allocation.
- Verified insurance information to ensure patient eligibility and streamline billing processes.
- Assisted in maintaining accurate patient records, enhancing data integrity and accessibility for medical staff.
- Collaborated with radiology team to coordinate diagnostic imaging services, improving communication among departments.
- Promoted a positive patient experience by proactively addressing concerns and providing clear communication regarding appointment changes or delays.
- Reduced wait times for patients by promptly answering phone calls, addressing inquiries, and directing callers to appropriate personnel.
Pharmacy Technician
Fairview Health Services
Minneapolis, MN
05.2022 - 03.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely replenishment of pharmaceutical supplies.
- Operated pharmacy software to manage patient records and prescription processing efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Clerk
Fairview Health Services
Bloomington, MN
07.2021 - 05.2022
- Assisted pharmacists in inventory management and medication restocking procedures.
- Communicated effectively with patients to address inquiries and provide medication information.
- Maintained cleanliness and organization of pharmacy workspaces to comply with safety standards.
Fulfillment Expert
Target Corporation
Minneapolis, MN
09.2020 - 07.2021
- Processed and fulfilled customer orders efficiently within designated timeframes.
- Managed inventory levels, ensuring stock availability for timely order fulfillment.
- Collaborated with team members to optimize workflow and enhance productivity.
- Utilized scanning technology to track shipments and maintain accurate records.
Material Handler
Insignia Systems
04.2008 - 03.2020
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Inspected incoming shipments for quality and accuracy, ensuring adherence to company standards.
- Maintained organized inventory records using Warehouse Management Systems for accurate tracking.
- Assisted in loading and unloading trucks, optimizing space utilization during transportation processes.
- Collaborated with team members to streamline material flow, reducing delays in production schedules.
- Implemented safety protocols, contributing to a reduction in workplace incidents and enhancing compliance.
- Trained new staff on operational procedures and equipment usage, fostering a knowledgeable workforce.
- Packed items into appropriate containers for shipment.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Education
Associate of Science - Radiologic Technology
Argosy University
Eagan, MN05-2016
Skills
- HIPAA compliance
- Patient confidentiality
- Patient scheduling
- Patient registration
- Customer service
- Attention to detail
- Multitasking
- Collaboration and teamwork
- Excellent communication
- Organizational skills
- Cash handling
- Electronic health records
- Data entry
- Medical terminology
- CPR certified
- Appointment scheduling
- Payment scheduling and collection
Certification
Basic Life Saving
Timeline
Radiology Medical Receptionist
Park Nicollet Clinic
03.2025 - Current
Pharmacy Technician
Fairview Health Services
05.2022 - 03.2025
Pharmacy Clerk
Fairview Health Services
07.2021 - 05.2022
Fulfillment Expert
Target Corporation
09.2020 - 07.2021
Material Handler
Insignia Systems
04.2008 - 03.2020
Associate of Science - Radiologic Technology
Argosy University