Sengsuriya Nhanthavong
Castle Pines,USA
Summary
SUMMARY OF QUALIFICATIONS Field service professional with strong background in technical troubleshooting, customer support, and equipment maintenance. Known for effective team collaboration and consistently achieving results. Adaptable to changing demands and reliable in fast-paced environments. Skilled in diagnostics, repair, and client relations, with focus on delivering high-quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FIELD SERVICE REPRESENTATIVE
SCHNEIDER ELECTRIC
06.2021 - Current
- Lead in start up and commissioning
- Proactive in customer consultation for preventative maintenance
- Assists Lead FSR on communication with contractors during projects
- Proficient in Retro Fits, testing switch boards, testing switch gear, breakers, wiring communications, ground fault testing, secondary injection testing, etc
- Knowledgeable in OHMS law
- Lead FSR for Datacenters such as Microsoft, Facebook, Ebay, etc
- Highly skilled in upselling new equipment to clients for safety and digital world concerns
- Collaborate with senior management and other leads to meet crucial deadlines for customer’s
- Worked overtime when needed to help the team achieve set goals
- Adaptable to work in multiple different conditions, as well as, many different personalities to ensure project deadlines are met
- Expert in the use of testing equipment such as, megger, DLRO, Secondary injections test kit, High Potential discharge (high POT)
- Process test reports for the client to generate insulation resistant testing, contact resistant testing, breaker insultation resistance test, breaker contract resistant test, breaker secondary injection test, and breaker primary injection test
- Highly skilled in low and medium voltage testing
- Manage subcontractors and time per customer deadline
- Oversee projects to ensure customer satisfaction in a timely matter
- Verify and confirm project is completed in a timely matter
- Perform LDL (Live-Dead-Live) to confirm switchgear is completely de-energized before performing any work
- Oversee the team safety by having a daily safety brief, setpoint, and emergency response plan prior to job
QUALITY CONTROL TESTER
SCHNEIDER ELECTRIC
08.2017 - 06.2021
- Ensure products meet or exceed the company’s quality standards and policies
- Maintain a high standard of workmanship by using only approved data, materials, tools, and testing equipment
- Discard and reject products, materials, and equipment that do not meet specifications
- Electrically test switchgear, switchboards, and station breakers per customer’s blueprints using low, medium, and high voltage
- Perform customer witness tests to ensure gear works correctly before installation
- Mentored new hires to read schematics and basic trouble shooting skills to ensure success in their role
- Mentored new hire (peyton) who is now a mechanical engineer
- Tested ACDC circuits on switchgear
- Achieved a 96% on time delivery for manufacturing/shipping time
- Troubleshoot equipment using a multimeter and rewiring skills
- Expert in 24 volts DC and 120 AC for testing purposes
QUALITY CONTROL TESTER
SCHNEIDER ELECTRIC
02.2014 - 08.2017
- Ensure products meet or exceed the company’s quality standards and policies
- Maintain a high standard of workmanship by using only approved data, materials, tools, and testing equipment
- Discard and reject products, materials, and equipment that do not meet specifications
- Electrically test switchgear, switchboards, and station breakers per customer’s blueprints using low, medium, and high voltage
- Perform customer witness tests to ensure gear works correctly before installation
- Mentored new hires to read schematics and basic trouble shooting skills to ensure success in their role
- Mentored new hire (peyton) who is now a mechanical engineer
- Tested ACDC circuits on switchgear
- Achieved a 96% on time delivery for manufacturing/shipping time
- Troubleshoot equipment using a multimeter and rewiring skills
- Expert in 24 volts DC and 120 AC for testing purposes
ASSEMBLY TECHNICIAN
SCHNEIDER ELECTRIC (VOLT)
08.2013 - 02.2014
- Received and correctly processed both written and verbal instructions prints and work orders for the research and development team
- Obtained appropriate tooling and fixtures
- Disassembled, reassembled, and corrected changeover for busway
- Abide by safety precautions and ensure no arch flash between phases
- Proficient in the use of hand tools such as saws, ratchet, impact, wrenches
- Communicated with supervisors and PM’s to discuss testing requirements and clearances between phases
TIRE BUILDER
BRIDGESTONE
03.2013 - 08.2013
- Trained to operate forklifts and other heavy machinery while abiding by safety guidelines
- Cleaned station area and stored equipment properly at end of every shift
- Communicate with Supervisor on failure and malfunctioning equipment to ensure machinery fixes
- Recorded numbers of units handles and moved using daily productions sheets and work tickets
- Followed heavy machinery protocols to ensure safety of all employees
ORDER PICKER
COCA-COLA
12.2012 - 03.2013
- Achieved a 95% on-time shipment rate
- Loaded and unloaded pallets into boxes for shipment using a forklift
- Moved fright, stock, and other materials to and from storage, production areas, and loading docks
- Tracked time spent on assignments each day for productivity reporting and time management
- Follow safety guidelines set forth by the company to ensure all personnel protection
- Cleaned station area and stored equipment at end of every shift
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05-2006
Skills
- Adaptability to Change
- Field Operations
- Work Order Preparation
- Preventive Maintenance
- Problem-Solving
- Reliability
- Excellent Communication
- Following safety practices
- Attention to Detail
- Time Management
- Problem-solving abilities
- Customer Service
Professionallicenses
- NICET level 1 certified, Active
- Studying for NICET level 2 certification
- OSHA 10, Active
- American Red Cross CPR and First Aid, Active
Volunteer Experience
Multiple Sclerosis, Jack Daniels TN, Wellness Instructor, Physical Education Practicum, Assisted the Director of the Physical Education in establishing the first Wellness Program serving the local community and faculty which is still functioning today. Co-managed the daily activities including developing wellness plans and personal fitness goals, monitoring and tracking participants goals, creating budgets, purchasing fitness technology and equipment, organizing fundraising events. Providing coaching which motivated and encouraged each client.
Classification
Schwab Internal
Accomplishments
- Resolved product issue through consumer testing.
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- First Aid Certification
Languages
English
Full Professional
Timeline
FIELD SERVICE REPRESENTATIVE
SCHNEIDER ELECTRIC
06.2021 - Current
QUALITY CONTROL TESTER
SCHNEIDER ELECTRIC
08.2017 - 06.2021
QUALITY CONTROL TESTER
SCHNEIDER ELECTRIC
02.2014 - 08.2017
ASSEMBLY TECHNICIAN
SCHNEIDER ELECTRIC (VOLT)
08.2013 - 02.2014
TIRE BUILDER
BRIDGESTONE
03.2013 - 08.2013
ORDER PICKER
COCA-COLA
12.2012 - 03.2013
- OSHA Safety Certification - Occupational Safety and Health Administration.
- First Aid Certification
High School Diploma -
Blackman High School
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