SENIA FAUMUI
Las Vegas,NV
Summary
Dynamic customer service leader with a proven track record of enhancing team efficiency and elevating client satisfaction. Expertise in conflict resolution, operational oversight, and fostering team collaboration drives exceptional service delivery and boosts team morale. Renowned for adaptability and a results-oriented mindset, consistently achieving superior outcomes while managing competing priorities. Strong communication, problem-solving, and organizational skills complement a solid foundation in cash handling and financial transaction management, ensuring accuracy and compliance in fast-paced environments. Professional retail worker with strong cash handling and customer service skills. Known for reliability, adaptability, and collaborative spirit, consistently delivering accurate and efficient transactions. Strong focus on teamwork and achieving results, ensuring seamless experience for both customers and colleagues. Skilled in maintaining confidentiality, resolving issues promptly, and operating in dynamic environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Unifi
Las Vegas, NV
12.2021 - 05.2026
- Supervised daily operations, ensuring adherence to service standards and company policies.
- Trained and mentored team members, enhancing customer service skills and operational efficiency.
- Implemented process improvements, reducing response times and increasing customer satisfaction rates.
- Analyzed customer feedback to identify trends and develop strategies for service enhancement.
- Coordinated scheduling and workflow management, optimizing resource allocation across shifts.
- Resolved escalated customer issues, employing conflict resolution techniques to ensure positive outcomes.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Agent/Gate Service Agent
DGS/UNIFI
Las Vegas, NV
11.2019 - 12.2021
- Worked with customer service desk partner to keep long lines of customers moving along efficiently.
- Checked luggage and directed passengers to concourses and piers.
- Always attended airline training courses to stay up to date on policy changes.
- Checked tickets and identifying paperwork for verification of individual identities.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved over 20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
SOFT COUNT
Airport Slot Concession Inc.
Las Vegas, NV
12.2012 - 02.2019
- Remove and count contents of slot machine bill validator
- At assigned time, clerk using sensitive keys to remove full hot cans from machine and put cold empty cans in their place
- Make sure that all areas that have been dropped have had all hot full can placed on drop cart
- We must be aware of surroundings and report anything unusual to Manager
- Calculated and verified value of players' winnings or losses.
- Audited money drawers and hand or machine-counted large cash values.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Proved successful working within tight deadlines and fast-paced atmosphere.
CAGE CASHIER/CHANGE PERSON
Airport Slot Concession Inc.
Las Vegas, NV
02.2008 - 12.2012
- Managed cash transactions accurately and efficiently in high-volume environments.
- Maintained compliance with gaming regulations and internal policies during cash handling operations.
- Processed cash transactions with accuracy and efficiency in high-volume settings.
- Processed player payouts and ensured compliance with gaming regulations.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Exchange money, and make change for customers
- Work in a monitor an assigned area on the casino floor where slot machines are located
- Redeemed coins and tokens for cash at customer request.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Prepared paperwork, balance sheets and documents in accordance with standards and procedures and within guidelines of internal controls.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
TEACHERS AIDE
MAILI ELEMENTARY SCHOOL
Waianae, HI
06.2003 - 11.2007
- Assisted teachers with instruction and provided clerical support for diverse needs
- Supervised students and maintained security throughout school buildings and on field trips
- Supervised 20 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments
- Organized and distributed learning materials like homework, textbooks and classroom supplies
- Conducted special assessments and tutoring sessions to support individual student needs
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
Education
Some College (No Degree) - Education
Leeward Community College
Pearl City, HIHigh School Diploma -
Waianae High School
Waianae, HI05-2003
Skills
- Friendly and outgoing
- Superior customer service
- Team leadership
- Responsible, dependable and honest
- Willing to learn
- Accurate data entry
- Telephone reception
- Customer reservations
- Dispute Resolution
- Problem-solving
- Time management
- Multitasking and organization
Certification
- Customer Service Representative Certificate
- Leadership Essentials Certificate
- Ground Security Service (GSC)
- Complaint Resolution Official (CRO)
Timeline
Customer Service Supervisor
Unifi
12.2021 - 05.2026
Customer Service Agent/Gate Service Agent
DGS/UNIFI
11.2019 - 12.2021
SOFT COUNT
Airport Slot Concession Inc.
12.2012 - 02.2019
CAGE CASHIER/CHANGE PERSON
Airport Slot Concession Inc.
02.2008 - 12.2012
TEACHERS AIDE
MAILI ELEMENTARY SCHOOL
06.2003 - 11.2007
High School Diploma -
Waianae High School
Some College (No Degree) - Education
Leeward Community College