Senica Jones
Germantown,MD
Summary
To obtain a challenging role that utilizes my skills in customer service and relationship building
Overview
7
7
years of professional experience
Work History
Hospital Administrator
Central Carolina Hospital
Sanford, North Carolina
2024.05 - 2024.10
- Developed and maintained computerized record management systems to store and process data.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Analyzed data related to patient care costs and utilization rates to recommend cost containment strategies.
- Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Shift Leader
Marcos's Pizza
Teachey, North Carolina
2023.09 - 2024.04
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Identified needs of customers promptly and efficiently.
- Analyzed company's expenditures and developed financial models.
- Ensured kitchen was properly stocked, organized, and clean
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Educated customers about offerings, promotions and pricing to boost sales.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Concierge Agent
Hilton Garden Inn Hotel
New Orleans , Louisiana
2020.05 - 2023.02
- Greeted guest
- Escorted VIPs during their stay providing them with personalized attention.
- Resolved customer complaints in a professional manner while upholding company policies.
- Created weekly schedules for cultural and recreational activities available to guests.
- Collaborated with other departments to ensure seamless service
- Maintained up-to-date knowledge of all hotel services and promotions to ensure accurate information is provided to guests.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
Team Member
Chick-fil-A
Concord, North Carolina
2018.03 - 2020.03
- Greeted customers
- Handled and concerns or special request
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Audited company's legal documents to verify compliant policies and procedures.
- Identified needs of customers promptly and efficiently.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve daily goals.
Education
High School Diploma -
West Meck
Charlotte, NC2022-06
Skills
- Healthcare management
- Patient safety
- Staff training and development
- Operations management
- Human resources management
- Health information systems
- Quality improvement
- Front desk
- Communication skills
- Microsoft office
- Epic
- Data entry
- Time management
- Upselling
- Customer support
Timeline
Hospital Administrator
Central Carolina Hospital
2024.05 - 2024.10
Shift Leader
Marcos's Pizza
2023.09 - 2024.04
Concierge Agent
Hilton Garden Inn Hotel
2020.05 - 2023.02
Team Member
Chick-fil-A
2018.03 - 2020.03
High School Diploma -
West Meck