Michael Smith
CA
Summary
Quality Assurance Engineer with 15+ years of experience in the healthcare industry. Proven track record as a QA lead, collaborating closely with clinical teams to ensure the success of medical trials products. Skilled in testing integrated systems and ensuring end-to-end functionality for machine learning and AI predictive analysis systems with clinical workflows. Extensive experience in the financial web app space, working with reputable companies such as Lively Inc., HSA-Health Savings, and Intuit Quickbooks. Healthcare companies include Privis Healthcare, Archimedes Model Evidera Inc., Kodak Health Imaging, Cemax-ICON, and Health Access Solutions.
Overview
16
16
years of professional experience
Work History
Consultant SQA Engineer -SE Integrations
SPARK Alliance MSP
01.2023 - Current
- Validation of integrated systems in a proactive managed service provider env.
- Configuring applications and functionality to play well in integrated systems for HaloPSA, JumpCloud, Kaseya VSA and Pax8 applications
- Administered and integrated HaloPSA portals for custom dashboards for various entities like Assets, CRM, Customers, Projects & Calendars
- System Integration validation end to end workflows for newly imported customers & data
- Compatibility testing Multi OS & Browser configurations
- Helped dial in a streamlined process for testing and iterations of fixes and regression
- Reviewed exceptions, various system errors at the database level as well as in log files
- Team collaboration using Microsoft TEAMS
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Senior Quality Assurance Engineer -Squad Lead
Lively Inc.
11.2021 - 09.2022
- The Lively application consists of functionality for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) Employee & employer contributions and elections features Dashboards, money movement & payment processing
- Achievement: I was promoted from Senior QA role to Squad Team Lead for all new core functionality within 2 months
- Acknowledged by management as the highest producing team after 4 months
- Responsible for building and leading a QA team of 6 from 'To-Do to Done' in an Agile 2 week sprint env
- Administered Kanban boards, JIRA and TestRail defect tracking & test coverage
- Use of WebdriverIO for Regression automation and Maestro automation framework for mobile UI testing
- Ran, Edited and debugged scripts & .yaml files, fixing and re-running tests
- Tested backend system integration in Linux env
- Frontend UI on Windows and MacOS and IOS
- Managed my team's monthly KPI's
- I brought several process changes to the table, led by example to implement changes and built the most productive Squad in the company
- Deployed daily builds into test and staging env using Jenkins/Git for CI/CD and tuned virtualized services on cloud infrastructure in AWS & Azure
- Conducted technical interviews for new hire QA, Product management and engineering candidates for all Squads
- Use of MS Teams for daily collaboration
- Mentored & trained junior team members in QA methodologies, tools usage, and effective communication skills for better collaboration with developers.
- Streamlined the bug reporting process by creating clear documentation guidelines for accurate issue tracking and faster resolution times.
- Enhanced team efficiency by leading daily stand-up meetings, coordinating tasks, and providing mentorship to junior QA engineers.
Sr. Quality Assurance Engineer/Clinical Team
Privis Health
09.2015 - 01.2020
- Company Overview: A complete digital health platform powered by machine learning resulting in customized algorithms, With Patient Assessments, Outcomes, Diagnoses, Medications and Care Team Tasks.
- Worked my way up to QA Lead on the clinical team authoring step by step test cases based on clinical workflow charts
- Executed end to end functional tests as well as SNOMED and ICD 10 code translation validation.
- Executed deep dive testing for customized workflows in the Care Coordination platform
- Reviewed custom Patient Assessments and validated system generated Diagnoses, Outcomes, prescribed Medications and Patient's Care Team Tasks
- Conducted System Integration end to end from batches of new patients, converted data and validation of UI workflow.
- Conducted Exploratory and UAT testing.
- Worked with Providers and portals with claims functionality
- Validated API endpoints with Postman with validations in JavaScript
- Generated and import of patient test data scrubbing PHI and manipulating data from real patients then seeding the database of test data .csv
Sr. QA Engineer Consultant
Health Access Solutions
01.2015 - 08.2015
- Wrote, executed and reviewed Functional, Regression Smoke test cases for multi-tenant SaaS platform integrated health care management systems
- HIPAA and SOC-2 application and infrastructure audit readiness
- Scripted automated tests with Selenium
- Used Telerik Test Studio with Visual Studio with a C# Framework for testing
Sr. QA Engineer
Evidera (Archimedes)
01.2009 - 12.2015
- Company Overview: An object-oriented, continuous-time, full simulation model for addressing a wide range of clinical, procedural, administrative, and financial decisions in health care at a high level of biological, clinical, and administrative
- Worked on Kaiser Permanente projects validating predictive analysis for population health of patient Outcomes, Quality Adjusted Life Years (QALYs)
- Lead clinical test effort for guidelines, performance measures, strategic goals, disease management programs, priorities and continuous quality improvement programs; evaluating and performing cost-effectiveness analyses of clinical and administrative programs
- Tested output in patient dashboards ensuring accurate charting of results
- Ensured high-quality user experiences by evaluating usability, compatibility, accessibility, and performance across multiple platforms and devices.
Sr. QA Engineer
Apptera Inc.
01.2007 - 01.2009
- Tested VOIP Ads and ROR reporting functionality
- Setup and maintenance QA testing env
- Database MySql Db backups, Cloning & Deployment (Using Apache Tomcat web services & app .war files deployed, (property files edited to match test scenarios)
Quality Assurance Engineer
Broadway-CAM Systems
01.2005 - 01.2007
- Manual & automation testing for TV Advertisement and broadcasting features that enable cable and advance television networks w/ Telerik studio
QA Lead Contracts team
AMDOCS / Nortel Networks / Clarify CRM
01.1995 - 01.2003
- Manual & automated testing for functional & regression, System Integration, Usability, load and performance tests
- Ran, reviewed and fixed/updated any issues the scripts had and re-ran
- Used: Silk Test & QA Partner Framework
- Also tested Clear Support CRM app in a 3 tier client server env on multi OS and Browser configs
- Lead Clarify system integrations testing for newly incorporated Nortel Symposium functionality
Quality Assurance Engineer
INTUIT
01.1994 - 01.1995
- Executed Performance and Load testing of Quickbooks and Quicken web based application and Tax features
- Used system timers and in-house tools
- Wrote detailed step by step test cases with explicit detail to set up for reliable outcomes and repeatability
- Ran Smoke tests
QA Engineer
CEMAX- ICON (Kodak Health Imaging)
01.1992 - 01.1994
- Manual testing of Cat Scans(CT) and MRI images. File image scans on multi displays in a Unix/Linux console env
- Configured and tested various sized monitors and connections for hard wire ISDN, Wi-Fi & other network protocols
- Responsible for verification of image controls and exact functions
Education
Bachelor of Science - Information Technology
Arizona State University
07-2010
Skills
- System Integration testing
- Patient test data preparation scrubbing PHI, ETL CSV import
- Manual UAT end to end workflow testing
- Clinical Care Coordination Platforms
- SQL Backend Database validation, Linux Ubuntu
- JIRA, Kanban administration skills
- Bug Tracking: TestRail, QASE, Microsoft Test Manager, Bugzilla
- Software development life cycle
- Test case design
- Manual Testing
- Quality assurance processes
- Test case management
- Results and Deadline-Driven
- Functional Testing
- Team Leadership & Development
Financial Application E2E
Timeline
Consultant SQA Engineer -SE Integrations
SPARK Alliance MSP
01.2023 - Current
Senior Quality Assurance Engineer -Squad Lead
Lively Inc.
11.2021 - 09.2022
Sr. Quality Assurance Engineer/Clinical Team
Privis Health
09.2015 - 01.2020
Sr. QA Engineer Consultant
Health Access Solutions
01.2015 - 08.2015
Sr. QA Engineer
Evidera (Archimedes)
01.2009 - 12.2015
Sr. QA Engineer
Apptera Inc.
01.2007 - 01.2009
Quality Assurance Engineer
Broadway-CAM Systems
01.2005 - 01.2007
QA Lead Contracts team
AMDOCS / Nortel Networks / Clarify CRM
01.1995 - 01.2003
Quality Assurance Engineer
INTUIT
01.1994 - 01.1995
QA Engineer
CEMAX- ICON (Kodak Health Imaging)
01.1992 - 01.1994
Bachelor of Science - Information Technology
Arizona State University
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