Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rhonda Hoonjan

Rhonda Hoonjan

Atlanta,USA

Summary

Results-driven professional with a strong background in successful software development projects and enhancing Agile processes. Proven ability to foster collaboration and deliver exceptional outcomes in dynamic environments, utilizing strong facilitation and problem-solving skills. Experienced in managing diverse teams, including software developers, testers, UX designers, business analysts, product owners, partners, vendors, and third-party professionals. Recognized as a key player in first-of-a-kind projects, known for meticulous communication skills and a determined attitude. Proficient in utilizing JIRA, Confluence, Azure DevOps, GitHub, Slack, Microsoft Teams, and ChatGPT to ensure competitive timelines and provide optimal client value.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Scrum Master

The Coca-Company
12.2018 - 11.2024
  • Served as Senior Scrum Master to Coca-Cola’s Freestyle team (UI, Back-end, OS & Embedded) responsible for the development and field maintenance of 500,000 touch screen drink dispensers around the world.
  • Coached team on scrum processes including Definition of Ready/Done, backlog refinement, story creation, estimation techniques, velocity and agile anti-patterns.
  • Encouraged communication and cross-team collaboration with other teams in scrum ceremonies.
  • Developed a Product Feature matrix for each dispenser model to help Freestyle team keep track of what features where turned on/off.
  • Implemented various JIRA process improvements for better bug tracking and ticket triage. Organized team field visits to get direct customer feedback on issues which in turn lead to new features.
  • Introduced release notes, code peer reviews, JIRA/GitHub/Teams integrations, Release/Sprint metric reporting, and other best practices.
  • Facilitated retros and sessions on SWOT Analysis, Design Thinking, and Lean concepts.
  • Continually followed and promoted Agile values to foster a culture of learning, feedback, and improving.
  • Launched a Mobile Pour Touchless Pouring solution during COVID which won an Innovation of the Year Award.
  • Migrated all Freestyle dispensers around the world to an IoT Ecosystem platform enabling hot fixes and consumer analytical & AI reporting.
  • Collaborated with Product Owners to develop clear quarterly product roadmaps and ensure timely release of high-quality deliverables.
  • Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
  • Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
  • Spokesperson at trade shows for Project Shaken, a new Freestyle dispenser that dispensers alcohol.

Scrum Master

ParkMobile
11.2017 - 12.2018
  • Hands on Scrum Master serving 3 teams (iOS, Android, and .Net) in a fast paced start-up environment.
  • Improved development teams through collaboration, innovation, and by introducing techniques that promote adaptability.
  • Tailored retrospectives to each team’s sprints and needs.
  • Organized an 'Innovation Week' for all Software teams to work in self directed teams on ideas and present to a judge panel for awards at at of week.
  • Worked with customers to obtain requirements and gather feedback at Sprint Reviews.
  • Monitored app store feedback and worked closely with Product Owner to address major issues.
  • Major projects completed include: Apple Pay, Event Reservations, Facebook Integration, Waze, Parking Availability, BMW Connected Drive, and Rebranding.
  • Provided Agile coaching to new hires and other teams when needed.

Product Development Manager

TalkTalk
01.2017 - 09.2017
  • Direct Line Manager of the Capabilities/Innovation team (7 members) who developed a new progressive web app to replace existing app which had security issues and limited analytics.
  • During first week, held a kick off session in Manchester where team performed competitor and user research, designed rapid prototypes, formulated user stories based on tests/learnings of prototype, and prepared for first Sprint.
  • Worked with Automation Engineer to put Circle CI in place for build pipeline.
  • Trained Tech Lead to play Scrum Master role for the team.
  • Worked closely with UX Designer to simplify user journeys to bring in app.
  • Coached Product Owner on build-measure-learn and to write user stories.
  • Prepared engaging slides and spoke at monthly All Hands Management meetings.
  • Helped Senior Director to research and set-up Squads, Tribes, Chapters, Guilds within the organization to experiment with the Spotify Engineering model.
  • Limited Beta version of the app available on both app stores for internal staff trial after 2 Sprints.
  • Established transparency and a fast a feedback loop which enabled to team to better prioritize work post MVP.
  • App design and code was used to replace website for consistent simplified customer journeys across mobile and web (mobile first design).

Senior Scrum Master/Agile Coach

Universal Music Group
01.2016 - 12.2016
  • Served as Scrum Master for two full stack Studio Hub development teams working closely with Product Managers in London, New York and Los Angeles to prioritize roadmap and engage Record Labels for quick customer feedback.
  • Managed all Agile related activities for Studio Hub (a system similar to iTunes used internally within the Music Industry to capture sound recordings, metadata, and contracts for global distribution of physical and digital assets).
  • Led sprint planning, daily stand ups, retrospectives and demo preparation activities.
  • Provided Agile coaching to six Studio Hub development teams with a heavy focus on pairing as well as faster and more efficient releases (release train).
  • Mentored two new Scrum Masters providing day to day advice on team building, key communications, ways of working, tools, and Agile methodology.
  • Managed JIRA boards and updated Confluence with key documentation including branching strategy, environment information, Sprint Planning, Release and Retrospectives Notes.
  • Created a new Slack channel called 'Code Review Club' which integrated with GitHub so that all teams could support each other and have better visibility of all merge requests across the platform.
  • Supported the Architecture and Dev Ops teams in refactoring Studio Hub to allow each feature team to build and release separately.

Mobile Scrum Master, Sky Store

Sky BSKYB
01.2014 - 12.2015
  • Originally joined Sky Store, a streaming Movie/TV service, in the Program team, setting up processes to facilitate better communication between the PMO team (Waterfall) and Client Delivery teams (Agile).
  • After 3 months, was moved to the Mobile team to serve as Scrum Master for both the iOS & Android teams.
  • Led daily stand ups, managed JIRA scrum board (later Kanban), resolved blockers, conducted bi-weekly Sprint Planning, Architecture/UX UI Design Review sessions, created JIRA tickets for epics/user stories, prioritized ticket backlog, updated burn-down/up charts, organized and presented at product demos for senior stakeholders, held team retros, generated release notes, managed app store submissions/customer feedback, and day to day management, training and development of the team.
  • Both Android and iOS apps launched successfully on April 15, 2015 with great initial customer reviews (4.5 stars) on both app stores.
  • Sky Store won Retailer Initiative of the Year at the 2015 British Video Association Awards.
  • Helped Marketing team to integrate Google, Twitter and Facebook SDKs which increased app downloads from 10k to 100k within first 3 months.
  • Worked with Technical lead to integrate JIRA, Slack, GitHub, Fabric, and Circle CI to improve workflow and communication within the team.

Broadcast & Digital Media Scrum Master

MTV Networks
01.2012 - 12.2013
  • Started as Project Coordinator supporting and reporting directly into the Senior Director of Technology.
  • Wrote monthly technology newsletter outlining project accomplishments.
  • During first 2 months improved and standardized project processes, templates, and status/budget reporting for 120+ projects across 7 project streams.
  • Due to high performance was quickly nominated as Scrum Master for 3 projects including an MTV OD (On Demand) POC iOS app, building a new Talent and Music Video Submission website, and setting up an International mission critical support team.
  • Collaborated with MTV OD content managers, designers and developers from project kick-off (design and user journey) to completion (testing and iTunes submission).
  • Worked closely with Record Labels and Independent music artists to launch MTV UK’s first online Talent and Music Video Submission system allowing metadata to be captured digitally for music videos.
  • Co-founder of Viacom's Women in Technology inclusion group and organized an on-site launch event in Camden Town featuring panel speakers from various film and television industries.
  • Attended Agile training and served as Scrum Master for the Digital Media team, providing support for sprint planning, product backlog, and prioritizing support issues for 300+ live websites.
  • Helped the Senior Director of Technology launch 8 HD Australian channels out of the London Media Centre, the largest channel migration project to date resulting in $12 million annual cost savings.
  • Second place winner of Viacom’s Brains Trust competition for submitting MTV Discovers, an augmented reality travel app. Worked with the VP of Strategy for 6 months and presented idea to Viacom's Senior Leadership Team. Ideas were implemented to improve and refresh mtvtravelco.com.

Education

Bachelor of Arts (B.A.) - English Literature and Art History

Agnes Scott College
Decatur, GA

Skills

  • JIRA Management (Admin)
  • User Experience Analysis & Personas
  • Software Release Management
  • Facilitating Custom Retrospectives
  • Agile Team Collaboration and Coaching
  • Product Backlog Management
  • Scrum, Kanban, Lean Principles, XP Knowledge

Certification

  • Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.

Timeline

Senior Scrum Master

The Coca-Company
12.2018 - 11.2024

Scrum Master

ParkMobile
11.2017 - 12.2018

Product Development Manager

TalkTalk
01.2017 - 09.2017

Senior Scrum Master/Agile Coach

Universal Music Group
01.2016 - 12.2016

Mobile Scrum Master, Sky Store

Sky BSKYB
01.2014 - 12.2015

Broadcast & Digital Media Scrum Master

MTV Networks
01.2012 - 12.2013

Bachelor of Arts (B.A.) - English Literature and Art History

Agnes Scott College

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Rhonda Hoonjan