Summary
Overview
Work History
Education
Skills
Profile Snapshot
Primary Work Activities
Timeline
Generic
Se’Niqua Twyman

Se’Niqua Twyman

Detroit,MI

Summary

Energetic professional with 15 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

11
11
years of professional experience

Work History

Back Office Team Lead

Beaumont Hospital
Royal Oak, MI
12.2022 - Current
  • Facilitated effective communication among physicians, nurses, and other healthcare professionals to ensure timely delivery of quality patient care.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Evaluated performance of team members and provided feedback for improvement.
  • Provided direct patient care and supervised nursing staff in a fast-paced, acute care setting.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Coordinated emergency response drills in accordance with hospital safety protocols.

Operations Director

Concentra Medical Center
Livonia, MI
07.2018 - 11.2022
  • Assign/delegate duties with follow up to ensure completion
  • Guide other Directors in continuous improvement projects as necessary based on review of center performance metrics
  • Review and understand financial reports
  • Oversee market coding, compliance, and charge entry practices to maximize reimbursement
  • Oversee and ensure that daily currency transactions are reconciled.
  • Drafted budgets for various projects related to operating activities such as capital expenditures or staffing needs.
  • Successfully improved employment turnover through creating incentive and training programs.

Front Office Team Lead

Concentra Medical Center
Detroit, MI
07.2017 - 07.2018
  • Monitor key business and clinical metrics
  • Building patient/colleague safety, quality care
  • Maintain relationships with employers, payers, referral sources
  • Mentors team regarding business metrics, patient/client happiness
  • Help Develop colleague success through all aspects
  • Works with clinicians to support staff
  • Work with Team to ensure quality medical care is provided to all patients.
  • Provided administrative assistance to department managers with daily tasks such as filing, copying, scanning documents.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Compiled data from various sources to generate reports for management review.

Medical Office Manager

Michigan Visiting Physicians
Southfield, MI
06.2013 - 09.2017
  • Ensured compliance with company policies regarding safety regulations during travels.
  • Provided education on health maintenance issues, disease prevention strategies, nutrition counseling, medication management techniques and other topics related to overall well-being.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Participated in interdisciplinary team meetings to discuss patient progress towards goals established during admission assessment process.
  • Maintained a clean, safe environment for patients and staff, performing regular rounds to ensure all areas were sanitized according to protocol.
  • Facilitated discharge planning through collaboration with social workers and case managers to coordinate post-hospitalization services such as home health care visits or long-term nursing facility placement.

Education

Registered Medical Assistant - Allied Health

Sanford Brown College
Dearborn, MI
01.2011

Skills

  • Schedule Management
  • Regulatory Compliance
  • Equipment Maintenance
  • Quality Control
  • Client Service
  • Team Supervision
  • Documentation and Reporting
  • Shift Scheduling
  • Overseeing Daily Activities
  • Conflict Resolution
  • People Management
  • Coaching and Mentoring

Profile Snapshot

Over 10 years of performance in Medical Office Director/Medical Assistant roles

Primary Work Activities

  • Maintain accountability for implementing and consistently maintaining center programs and policies
  • Implement and ensure ongoing compliance with all operational policies, procedures, and training programs within all centers in assigned region
  • Responsible for operational and financial performance of all assigned centers
  • Assist in annual budget creation

Timeline

Back Office Team Lead

Beaumont Hospital
12.2022 - Current

Operations Director

Concentra Medical Center
07.2018 - 11.2022

Front Office Team Lead

Concentra Medical Center
07.2017 - 07.2018

Medical Office Manager

Michigan Visiting Physicians
06.2013 - 09.2017

Registered Medical Assistant - Allied Health

Sanford Brown College

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Se’Niqua Twyman