Senisa Meadows

-Managed accurate and timely processing of over 100 invoices per month.
-Coordinated accounts payable functions and improved workflow for 6 staff members.
-Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
-Closely monitored accounts to post timely payments and resolve billing discrepancies.
-Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
-Observed strict confidentiality regulations to maintain data security.

-Using Precise decision-making skills for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers
-Responsible for Scheduling and assigning loads to various drivers throughout the workday
-Monitoring overtime, scheduling, routing, work assignments and daily improvement plans in effort to maintain an efficient operation
-Analyze and resolve customer inquiries for missed pick-ups, misplaced containers and property damages
-Communicating driver performance issues and concerns to management for resolution while Processing and analyzing productivity statistics for the district.

-Handled customer inquiries and suggestions courteously and professionally.
-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Met customer call guidelines for service levels, handle time and productivity.
-Maintained a customer satisfaction score of 97% or higher

-Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
-Assisted management with special projects to complete all tasks by deadlines.
-Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
-Prepared detailed documents and reports in adherence administrative processes.
-Collaborated in timely processing of billing and accounts receivables.
-Improved office operations by 67% automating client correspondence, record tracking and data communications.