Senona Hernandez
Lagrange,IL
Summary
Accomplished Client Service Lead and Visual Merchandising Manager with a proven track record. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Client Service Lead
RH Restoration Hardware
08.2023 - Current
- Coordinated with operations teams to ensure successful onboarding of new clients, setting the foundation for long-term partnerships built on trust and reliable service delivery.
- Collaborated closely with sales representatives to ensure smooth transitions and maintain high levels of customer satisfaction postsale.
- Ensured timely and accurate completion of all client-related documentation, maintaining strict compliance with company policies and regulatory requirements.
- Acted as a liaison between clients and internal departments to facilitate prompt resolution of queries or concerns, enhancing overall customer experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Served as the primary point of contact for escalated issues, deftly navigating challenging situations to achieve satisfactory resolutions while preserving client trust and satisfaction.
Senior Visual Merchandising Manager
Tommy Bahama
07.2007 - 08.2018
- Regularly communicated with store managers to address any concerns related to product presentation or layout adjustments in a timely manner.
- Led the successful execution of seasonal floor sets, ensuring timely completion and seamless transitions between themes.
- Developed comprehensive training materials for new hires, ensuring consistent understanding of visual merchandising expectations across all locations.
- Conducted regular store visits to assess compliance with corporate visual standards, providing constructive feedback for improvement when necessary.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Improved field teams' sales by coaching on merchandising techniques.
Visual Merchandise Manager
Room and Board Furniture
02.2002 - 09.2006
- Optimized floor plans and fixture layouts to maximize customer flow and improve shopping experience.
- Increased sales through strategic product placement and effective visual merchandising techniques.
- Implemented data-driven insights to make informed decisions about product assortment and display priorities.
- Assisted in planning store remodels, enhancing the overall customer experience through improved layout design choices.
- Monitored industry trends to stay current on new products, materials, and design concepts in retail spaces.
Education
Bachelor of Science - Marketing And Communications
Columbia College Chicago
Chicago, ILSkills
- Effective problem solving
- Brand Awareness
- Sales Support
- Meeting facilitation
- Customer Service
- Time Management
- Multitasking Abilities
- Computer Skills
Timeline
Client Service Lead
RH Restoration Hardware
08.2023 - Current
Senior Visual Merchandising Manager
Tommy Bahama
07.2007 - 08.2018
Visual Merchandise Manager
Room and Board Furniture
02.2002 - 09.2006
Bachelor of Science - Marketing And Communications
Columbia College Chicago
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