Senora Winbush
Nashville,TN
Summary
Results-oriented achiever with a track record of consistently exceeding targets, and driving success in fast-paced environments. Combining strategic thinking with hands-on experience and delivering impactful solutions that enhance organizational performance. Possessing strong analytical, communication, and teamwork skills, and learning quickly adapt to new environments and contribute to team success. Eager to further develop professional skills and bring a positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assistant
Pacific Dental Services
09.2019 - Current
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Fulfillment Associate
Amazon
07.2016 - 07.2018
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
- Verified all items were matched to sales checks correctly for packing and shipment at close of each day
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets
- Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service
- Accepted, processed and filled orders quickly and accurately
- Operated handheld scanners to track merchandise throughout fulfillment process
- Placed products on conveyors for final wrapping and shipment
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility
- Keyed in data for packages into computer system using handheld scanners, averaging 3000 packages per shift.
Customer Service Representative
QTC Medical Group
10.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Transporter
Ingalls Memorial Hospital
05.2012 - 06.2016
- Facilitated best care by developing strong and trusting rapport with patient
- Used two-way radio phone for communication, notifying RNs of any delays in transport
- Checked wheelchair and stretcher functionality prior to patient pick up
- Provided patient transport using various equipment and adhered to safety protocols
- Moved patients in and out of vehicles and lifted on and off beds
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment
- Cleaned, disinfected, and prepared rooms for incoming patients.
Education
Dental Assistant -
South College
01.2023
High School Diploma -
Thornwood High School
05.2011
Skills
- Advanced clerical knowledge
- Administrative support specialist
- Spreadsheet management
- Collecting information
- Data Entry
- Order processing
- Strong interpersonal skills
- Excellent communication skills
- Time management
- Planning and coordination
- Relationship development
Certification
- First Aid/CPR, Certified as of 09/15/2020
- Certified Phlebotomy Tech, 09/15/2020
Timeline
Dental Assistant
Pacific Dental Services
09.2019 - Current
Customer Service Representative
QTC Medical Group
10.2016 - 01.2018
Fulfillment Associate
Amazon
07.2016 - 07.2018
Patient Transporter
Ingalls Memorial Hospital
05.2012 - 06.2016
Dental Assistant -
South College
High School Diploma -
Thornwood High School
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